Information on your card status is available via the 'Your Card' section of your account via our website or app.
If it has been 14 days since your card was posted, you will be able to request a card reprint via the 'Your Card' section of your account on our website by selecting 'Request a new card'. Via our app, this can be actioned using the small card icon at the bottom once logged into your account. (Please note that the option won't be available until 14 days has passed since the postage date)
You'll need to re-enter your delivery address as we do not store this once your card has been posted.
If your card is being delivered outside of the UK, please submit a request here.
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Being asked to pay again for your card?
Once our grace period of 90 days has passed from the date of card postage, you will no longer be able to mark your card for a free reprint, and will need to make a new payment for your card.
Want to know more? You can view our terms and conditions here.