Information on your card status is available via the 'My Card' section of your account on our website or by clicking the small card icon on our app.
If it has been 14 days since your card was posted, you will be able to request a card reprint via the 'My Card' section of your account on our website by selecting 'Card not arrived'. Via our app, this can be actioned using the small card icon at the bottom once logged into your account.
You will be able to re-enter your postal address when requesting a card reprint.
If your card is being delivered outside of the UK, please submit a request here.
Once our grace period of 90 days has passed from the date of card postage, you will no longer be able to mark your card for a reprint. You will need to mark this as lost via the 'My Card' section on the website/using the small card icon on the app and create a new card application. Find out how to this here.
Want to know more? You can view our terms and conditions here.