You can continue to use your virtual card in the Blue Light Card app, or purchase a replacement card (this will restart your 2 year membership).
If you would like to continue to use your virtual card (on our app):
If you wish to continue using your virtual card then you don't need to take any action, however please note that some of our partners do prefer to see the physical card in-store to apply your discount. If you change your mind, please follow the instructions below.
If you would like to purchase a new card;
You can report your card as lost via our website by heading to the 'My Card' section and select 'I have lost my card' (pictured below). Once selected, press 'Submit lost card'. You'll then be able to start your new application by entering your delivery address, providing work ID if necessary and making your payment.
You can report your card as lost via our app under card icon at the bottom of the screen. You'll find the 'Report lost card' option there and you'll then be able to start your new application by entering your delivery address, providing work ID if necessary and making your payment.
Once your card is reported as lost, you will lose access to your virtual card and all of our online offers as this will deactivate your previous card.
Only have the option to mark your card as 'not arrived'?
If you've lost your card within our 90 day delivery grace period, you'll be able to request a copy of the card by selecting 'card not arrived' when you've logged in to your account via the Blue Light Card website or app.
Found your lost card?
Great news! Submit a request here and attach a photo of your physical card for our team to reactivate.
Want to know more? You can view our terms and conditions here.