Your application may have been declined because:
- You are not eligible
- You are unable to provide the requested ID under your sign-up category
- The details on the ID do not match the details on your account e.g your name
- You already have an account with us
- Your ID did not show all of the required information
You'll be able to find more information in the email we have sent you, with suggestions on what you need to provide.
If you have paid and wish to cancel your application, please submit a request for a refund.