Please allow 24 hours after approval for your virtual card to show via our app.
You might have registered multiple accounts with us. Please try logging into your account with any personal or work email addresses that you may have registered with.
You might have requested a reprint following the non-arrival of your card. Please allow 48 working hours for your reprint to be actioned.
You might have previously marked your card as lost, or begun a renewal application, this will remove your previous card from your account so your virtual card won't be available.
If you already have a physical Blue Light Card that is in date, please do not begin a new card application or create a new account with us without contacting us. You can submit a request here.