Here are some common reasons why your card might not be accepted:
You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount
We do not have an active offer with that company - make sure to check for an active offer by logging in to your account and searching for the company before trying to apply a discount
If there was a technical issue with your Blue Light Card/account meaning you could not redeem the offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view whilst it is looked into. We apologise for the inconvenience this may cause.
Please note - If you continue with your purchase without the discount applied, you have authorised the transaction. It will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.
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