Here are some common reasons why the offer/vault code might not be working:
The item you are trying to buy/book is excluded - please check the terms and conditions of the offer before contacting us to make sure that the item/booking falls within the criteria for the discount
Your vault code has already been used - vault codes are single-use individual codes, so you might have previously used it. You can request another code via the link on the offer page
You have reached the limit of codes you can request for that offer - you can request another code 3 months after each individual code is requested
You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount
If there are technical issues meaning you cannot access a vault code or link for an offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view. We apologise for any inconvenience in this.
Please note - If you continue with your purchase without the discount applied, you have authorised the transaction with no discount and this will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.
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