Do you have a Blue Light Card but you can't access any offers on your account?
When logged in to your account and trying to access an offer, you might be receiving the below error message:
"This offer is for active card holders only. Please check the status of your account."
| Please visit the My Card section of your account. An active card will look like this: |
| Via website | Via app |
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If your card is active, read on below for troubleshooting steps If your card is not active, click here |
My card is active:
| If your issue is via website/browser: | If your issue is via app: |
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If this hasn't helped and you still can't access offers, please submit a request here (when asked what account problem you are facing, please select 'Not able to access any offers').
My card is not active:
If you have recently completed your application, you'll need to allow 24 hours after your application has been approved to be able to access offers.
You might have registered multiple accounts with us and your card application was completed under a different account. Please try logging into your account with any other personal or work email addresses that you may have registered with. If you need to reset your password, follow the advice in this article.
If you've requested to change your name on your card and we've let you know that it's been actioned, your virtual card will be temporarily unavailable. It should be back again within 2 working days.
If you've marked your card as not arrived or lost, you'll need to complete the outstanding actions in the My Card section of your account to complete the new application.
Please do not begin a new card application otherwise you'll be asked to make a payment again. Please allow 2 working days for your card to update and if it doesn't, you can submit a request here