Here's some troubleshooting steps for you to try before getting in touch with us:
You might have outstanding steps on your card application - you'll need to complete these steps to complete your card application. Visit the 'Your Card' section of your account which will outline what steps you still need to take.
If you've got no outstanding steps left on your application:
If you've finished signing up/renewing your card and your work ID has been uploaded, you'll need to wait for us to review your work ID. Once your ID has been approved and your application is complete, you'll be able to access offers again on the next day.
If you've not signed up/renewed your card recently:
You might be logged in to the wrong account - you'll need to log in to the account that your card application was made under. If you're not sure which account your card is under, try logging in with any email address that you've got. We'll be able to send a password reset to an email address on our system, so try resetting the password too.
If you're sure you're logged in to the account your card is on:
If none of the above steps resolve the issue, get in touch with us here: Submit a request. Attach a photo of your physical card to your request if you've got one as this will help the team to take action.