The problem:
I am trying to log in to my account and get the 'Something went wrong - please try closing and reopening the app' error message. I close and reopen the app but get the same error message, so I can't access my account.
The solution:
Troubleshooting step 1:
Clear your cache & cookies for all history on your internet browser and try logging in again.
More support on how to do this for your internet browser can be found below:
If you've cleared the cache & cookies for all history on your internet browser and still can't log in, let us help you.
Troubleshooting step 2:
Contact our team for some more support here.