🔐 Can't Log In? Not Receiving Password Reset Email?

If you're seeing the "Wrong email or password" message and you're not receiving the password reset email, try these quick steps before contacting us they resolve the issue for most members.

✅ Step 1: Double-check your email address

Make sure you're entering the email linked to your Blue Light Card account.

Even if you're sure, try other email addresses you might have used especially your work email. Most login issues happen because members forget which email they signed up with.

🧠 Top tip: Search for ‘Blue Light Card’ in your inboxes. If you’ve received marketing emails or updates, that’s likely the right email to use.

Still unsure?
Go to the log in page, enter an email and tap Forgot Password?
If that email is linked to an account, the reset email should arrive in 5–10 minutes.

📧 Step 2: Add us to your contacts

Sometimes our email might land in spam or get blocked.
Add noreply@services.bluelightcard.co.uk to your contacts or Safe Senders list, then try again.

Need help doing this? Here's how for:

• Gmail

• Outlook

• icloud

• Yahoo

🧹 Step 3: Clear your browser's cache & cookies

This can help refresh your connection and let emails through.

Here’s how to do it for:

• Google Chrome

• Safari

• Microsoft Edge

Then try sending the password reset email again  it may still take 5–10 minutes to arrive in your inbox.

Still stuck?

If you are still have issues with the above, please feel free to fill in this form and we can assist you further by filling in this form