🔑 I can’t access any offers

If you’re having trouble accessing any form of offers, try these steps to reset your access.

1. Try redeeming another offer - while you’re still logged in, try accessing a completely different offer to see if the issue is specific to one offer or your account more broadly.
2. Try on a different platform - if you’re using the website, try the app instead, or vice versa. If the error only appears on one platform, that helps us narrow down the issue.
3. Check that your membership is active - log in and visit the Your Card section of the app or website to make sure your Blue Light Card is active. 
   1. If anything doesn’t look right, get in touch, and our team will look into it.
4. Clear your cache and cookies - Clear your browser's cache and cookies, also close the app fully and reopen the mobile app to clear any stored data that might be causing issues
5. Update the app - make sure you’re running the latest version of the Blue Light Card app from the App Store or Google Play.
6. Check 3^rd Party Software - if you’re using a VPN or AdBlocker, try disabling it temporarily and accessing the offer again.
7. Check the offer terms and conditions - if a partner link or discount code isn’t working, check the terms, conditions and expiry date listed on the offer page.

Working through the above should reset your app and make offers accessible again.

If you’ve tried all of the above and still can’t request a code, get in touch, and our team will look into it for you.