🔑 I can’t request any codes!

If you’re having trouble requesting any form of offer, try these steps to reset your access.

1. Try redeeming another offer - while you’re still logged in, try accessing a different offer to see if the issue is specific to one offer or your account more broadly.
2. Try on a different platform - if you’re using the website, try the app instead, or vice versa. If the error only appears on one platform, that helps us narrow down the issue.
3. Check that your membership is active - log in and visit the Your Card section of the app or website to make sure your Blue Light Card is active. If anything doesn’t look right, get in touch, and our team will look into it for you.
4. Clear your cache and cookies - stored data can sometimes cause issues with accessing offers. Clear your cache and cookies, then try again.
5. Close and reopen the app - if you’re on the app, close it fully and reopen it, then try again.

Working through the above should reset your app and make offers accessible again.

If you’ve tried all of the above and still can’t request a code, get in touch, and our team will look into it for you.