If you see an error message such as “Oops! We’re unable to validate you” on a partner website, you may be having trouble linking your Blue Light Card account to a partner app or website. Try these steps before getting in touch:
- Clear your cache and cookies - old data on your device can sometimes prevent the two apps from communicating correctly. Clear your cache and cookies, then try again.
- Enter just your card number - leave out the ‘BLC’ part and type the numbers only as shown on your Blue Light Card.
- Type your surname exactly as it appears on your account - it’s case sensitive, so make sure it matches your Blue Light Card account exactly. Even a capital letter in the wrong place can cause an issue.
- Remove any spaces before or after your surname - extra spaces can sometimes prevent your details from being recognised.
- Type everything manually - auto-fill can occasionally paste in the wrong information. Try typing your details in directly rather than using auto-fill.
If you’ve tried all of the above and are still seeing an error, get in touch and let us know the name of the offer you’re trying to link - our team will look into it for you!