We're really sorry to hear you're thinking of cancelling your application or leaving - pick the option that matches where you are and we'll point you in the right direction.
📝 I'm cancelling during my application
If you haven't completed your application yet, you can cancel at any point.
- Your application fee stays valid for up to a year. If you're not ready to submit your ID, you don't need to cancel. You can come back and finish your application any time within 12 months of paying.
- If your application has been left incomplete for 12 months, the admin fee is non-refundable.
- If you'd still like to cancel, get in touch here and we'll take it from there.
🪪 My ID was declined
A declined ID doesn't necessarily mean you're not eligible 💙 We always email you to explain why it was declined, and it's often something simple, like a photo that wasn't clear enough. If you want to reapply, check out our article for more tips on what to do if your ID has been declined.
If you'd rather not continue with your application, contact our team. We can help with a refund.
🤝 I'm cancelling an active membership
If your physical card has been posted to you, you can request a refund within 28 days of the posting date. You'll find this in your dispatch email.
- Get in touch here to request your refund. Make sure to include a photo showing you've destroyed your physical Blue Light Card.
- We'll review your request and email you to confirm whether its approved.
- Once approved, the funds will return to your account within 5-10 days.
If you change your mind, we'd love to welcome you back anytime 💫