Want to Cancel Your Blue Light Card Application?
We’re really sorry to hear that you’re thinking of cancelling 💙 We completely understand, and we’re here to help.
📩 Was Your ID Declined?
If you're cancelling because your ID was declined, it might not mean you're ineligible!
We’ll always send an email to explain why it was declined. You can also use the article My ID has been declined - what do I do? for tips on reapplying.
💷 Refund Guidelines
If you've paid the £4.99 application fee and want a refund, you can request one within 28 days of payment. To request your refund, please get in touch here.
NOTE: You'll need to provide a photo proving you've destroyed your physical Blue Light Card.
Once we've reviewed your request, we'll email you to confirm whether it's approved. Once approved, the funds will return to your account within 5-10 days.
If you change your mind, we’d love to welcome you back anytime! 💫
Thank you for considering the Blue Light Card 💙