How to Raise a Complaint
Sorry to hear that something hasn't gone the way you expected. We understand how frustrating that can be, and we want you to know that your experience matters to us.
Step 1: Submit your complaint using our contact form
When you're ready, please use our contact form to submit a support ticket. Please choose the contact form that most suits your complaint topic.
Step 2: Our complaints team will be in touch
Your complaint will be passed to our dedicated complaints team, who will look into everything carefully and work with you towards a resolution. We want to make sure you feel heard every step of the way.
A few things that can help us help you:
Share as much detail as you can about what happened, including any relevant dates or account information
Attach any supporting information if you have it, such as screenshots or emails
Make sure to mention that you are making a complaint so we can make sure it reaches the right team
We're grateful you've taken the time to let us know, and we'll do everything we can to make it right.