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😕 Can’t access any offers?

Updated

If you're having trouble seeing or using offers, don’t worry it might just be a small issue with your card status. Here's how to troubleshoot before getting in touch.

🟡 Just got your approval email today?

If you've received confirmation that your ID has been approved and your application is complete:

  • Your physical card is now being printed. You'll receive notification once this has been posted to you.

  • Your account should update shortly in unlocking your offers and digital card.

🕓 Still waiting for approval?

Haven’t had an email yet to say your application’s been approved?
There might be one or two things left to finish, like:

  • Uploading your ID

  • Making your £4.99 payment

📍 Head to the ‘Your Card’ section of your account to check what’s still pending.
If you’ve uploaded everything already, our team is reviewing it  keep an eye on your inbox. Once approved and paid, offers will unlock shortly after.

🔁 Got a blurry card in your account?

That means your card is still being processed.

Sometimes this happens if you marked a previous card as lost.
To fix this:

  1. Go to ‘Continue card request’ in your account

  2. Follow the steps to complete your application

If you don’t see this option, we’re likely still processing your application. Check back the next day and get in touch if you're still having issues.

🔄 Seeing sign-up steps even though you already have a card?

You might be logged into the wrong account.

Here’s how to check:

  1. Tap ‘Log out’ in the ‘Your Card’ section

  2. Log back in using any other email addresses you own
    (Hint: try your work email many members register using that and forget)

If you're logged straight back in to the same account, try:

💡 Top tip:

You can test if another email has an account:

  1. Go to the login page

  2. Enter your email and click ‘Forgot password?’

  3. If you get a reset email, then that’s the account linked to your card!

🆘 Still stuck?

We’re here to help. Submit a request here and include a photo of your physical card if you’ve got one it’ll help us sort things faster.