đ Can I use my Shopping Card online, in-store, or both?
That depends on the Shopping Card youâve purchased. You can find the providerâs terms and conditions on the offer page for your Shopping Card, which will confirm where it can be used.
đł Why canât I top up my Shopping Card?
Shopping Cards are single-use only. Youâll need to purchase a new Shopping Card for each transaction youâd like to make.
đŹ A store wonât let me use multiple Shopping Cards for one purchase, why?
Each provider sets their own rules on using multiple Shopping Cards. Youâll find these in the providerâs terms and conditions on the offer page. Weâre not able to control this, as itâs at the providerâs discretion.
đď¸ I tried to use my Shopping Card in-store, but it didnât work at the till what should I do?
Please contact our support team, so we can investigate and assist you.
đď¸ The provider I purchased a Shopping Card from has gone bust what can I do?
If the retailer has ceased trading, the Shopping Card unfortunately cannot be redeemed.
Please contact our support team with your order details and weâll review your case to see if a refund is possible.
If weâre unable to issue a refund directly, you may still be able to claim your money back by contacting your bank or card issuer to request a chargeback.
â° What do I do if I didnât get my Shopping Card in time to make a payment?
If you werenât able to use your Shopping Card for your planned payment, donât worry, it will stay in your wallet and can be used for a future purchase with that provider.
âŠď¸ Iâve purchased a Shopping Card but no longer need it can I return it?
Yes, Shopping Cards come with a 14-day cooling-off period. If you havenât viewed the card yet, you may be eligible for a refund. Please contact our support team and theyâll be happy to help.
âł What happens if I donât use my Shopping Card before it expires?
Shopping Cards must be used before their expiry date. Once expired, they canât be redeemed or refunded â so itâs a good idea to check the date shown on your card.
đ Can I use my Shopping Card abroad?
That depends on the provider. Please check the providerâs terms and conditions on the offer page to see if your Shopping Card can be used overseas.
âď¸ Can I purchase and use Shopping Cards outside of the UK?
Yes, you can buy Shopping Cards from outside the UK. However, some providers may place limits on where their cards can be used. Youâll find these details in the providerâs terms and conditions on the offer page.
đ Where can I find a providerâs terms and conditions?
Youâll find the providerâs terms and conditions directly on the Shopping Card offer page.
đˇ Will discounts change after I buy a Shopping Card?
No â the discount is fixed at the time you purchase your Shopping Card and cannot be changed afterwards.