👀 I've bought a voucher, but I can't see it in my wallet. What should I do?
We aim to deliver your cinema voucher within a few minutes of your order confirmation. Most arrive within five minutes.
If you have not received your cinema voucher within 24 hours, please contact us via the support link on the Blue Light Card website.
🛒 My basket has expired and I didn’t complete my purchase. What should I do?
When you add an item to your basket, we hold it for you for a short time while you complete your purchase.
If the timer runs out before you check out, the item is released back into general availability.
Just head back to the relevant page and add it to your basket again to continue.
🛠️ There is a technical issue with my cinema voucher. What should I do?
If a cinema voucher does not work, you will need to contact us via the support link on the Blue Light Card website.
We will investigate the issue and if we find that the voucher does not work due to a technical issue caused by us (e.g. a broken link), we will either replace or refund it. If the issue is not caused by us, you may need to get in touch with the cinema provider directly.