Your renewal banner should appear within 30 days of your expiry date. If you can't see it yet, the steps below should help get it showing.
Check your expiry date - log in to your account and check Your Card to confirm your Blue Light Card expiry date. If renewal is due in more than 30 days, the banner will not appear until later.
Make sure you're in the right account - log out and back in to confirm you're using the account linked to your original card. If you have more than one email address, try logging in with each one.
Check your emails - if you've had a renewal notification, the email will confirm when your banner should appear. Search your inbox and junk folder for an email from Blue Light Card.
Clear your cache and cookies - stored data can sometimes cause display issues. Clear your cache and cookies, then refresh the page and log back in.
Turn off your VPN or ad blocker - these can sometimes stop the banner from loading. Disable them, then refresh the page.
Try a different device - if the banner still isn't showing, log in on another device to rule out a browser or app issue.
If none of these work, check our how to renew article for more helpful tips, or contact us with your renewal date so we can take a look.