You can refund a Shopping Card if you request it within 14 days of purchase and haven't viewed it in your Wallet yet. Once you view it (including to top it up or spend from it), the card becomes ineligible for a refund. Top-up payments cannot be refunded.
- Go to our contact form and tell us you'd like to refund a Shopping Card. Let us know which one and why.
- We'll review your request — this takes a few days. We'll email you to confirm whether we've approved your refund.
- Once approved, your money returns to your account — this can take up to 5-10 days depending on your bank.
If we decline your refund request (usually because the card's been viewed or a top-up's been made), we'll explain why in the email. You can reply to ask questions, or contact us again if you think something's not right.