You can refund a Cinema voucher if you request it within 14 days of purchase and haven't viewed it in your Wallet yet. Once you view it, it becomes ineligible for a refund.
- Go to our contact form and tell us you'd like to refund a Cinema voucher. Provide as much information about any vouchers you'd like refunded and why.
- We'll review your request — this takes a few days. We'll email you to confirm whether we've approved your refund.
- Once approved, your money returns to your account — this can take up to 5-10 days depending on your bank.
If we decline your refund request (usually because the voucher's been viewed), we'll explain why in the email.
You can still use your voucher for any eligible future screening. It doesn't need to be the same one you had initially planned!
💸 Can I get a refund if I have to cancel my booking?
If you cancel your booking, we cannot refund or replace your cinema voucher.
📽️ What if the cinema provider cancels my screening?
If the cinema provider cancels your film screening, you'll need to contact them directly in respect to the cancellation. We're not able to support you in this circumstance.