Have you found a typo on your physical Blue Light Card? Getting the details right is important, especially when it comes to your name!
Before we start, it's best to check the personal information on your account. If the name on your account is incorrect, you'll need to follow the change your name process instead.
What to do if the card is misprinted
If the information on your account is accurate, but your physical card contains an error, you'll need to:
- Take photos of the front and back of your card - we'll need these to review what's gone wrong.
- Contact us and let us know what's wrong - attach your photos so we can take a look.
- Wait for our response - we'll review your photos and account and will get back to you.
- Destroy your old card - after confirming the issue was with the printing process, we'll ask you to destroy your physical card and send a photo. You can simply cut it in half with scissors ✂️
- Wait for your new card - once we have proof that the original card has been destroyed, we'll reprint the physical card and send it in the post
It can take up to 14 days for the card to arrive. You'll still have access to all our offers and can use your digital Blue Light Card inside the app for any in-store discounts while you wait. |