If you’re seeing a message saying your discount code has already been redeemed, there are a few things worth checking before getting in touch.
- Check that you’re using the most recent code - if you have more than one code for the same partner, make sure you’re using the most recently requested one. Codes are listed in the order they were requested in your Wallet.
- Take a quick look at the offer details - codes only work when your basket meets the offer’s conditions, such as a minimum spend or specific eligible items.
- Clear your cache and cookies - old data on your device can sometimes prevent a code from being accepted on the partner’s website. Clear your cache and cookies, then try again.
If you’ve tried all of the above and the code still isn’t working, let us know which code you’re having trouble with, and we’ll look into it for you - get in touch.
🔔 Before you complete your purchase:
 If a discount hasn’t been applied at checkout, it’s worth pausing before you pay. Once a purchase has been completed without the discount, you’ll need to contact the partner directly to discuss your options, as their own policies will apply.