If you’re seeing the renewal banner but your card is still active, there’s usually nothing to worry about. It’s most likely a display glitch, which doesn’t affect your membership and is straightforward to fix. Try these steps to refresh your account:
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Make sure you’re in the right account - log out and back in to confirm you’re using the account linked to your active card. If you have more than one email address, try logging in with each one.
- If you have more than one account, contact us so we can merge them and avoid further confusion!
- Try on a different platform - if you’re using the app, try logging in on the website instead, or vice versa. If the banner only appears on one platform, that helps us narrow down the issue.
- Clear your cache and cookies - stored data can sometimes cause display issues. Clear your cache and cookies, then refresh the page and log back in.
If you’re still seeing the renewal banner after trying the above, get in touch and let us know your card details so we can look into it for you.