Scammers sometimes impersonate brands people trust - including ours. A few quick checks are all it takes to stay safe.
What we will never do
We will never ask for your password, full card number, security code (CVV) or one-time passcodes - whether by email, text, phone call or social media message.
Warning signs to look out for
- Pressure to act fast - for example, “your account will be closed today”, a prize you didn’t enter for, or a free Shopping Card offer
- Links in emails, texts or messages you weren’t expecting - go directly to the Blue Light Card website or open the app yourself instead of clicking
- Calls or texts asking you to confirm account details or make an urgent payment - hang up and contact us directly if something feels off
- Messages on social media claiming to be us - check the handle matches our official account (linked from our website), and remember we will never ask for personal or payment details in a DM
Already clicked something or shared your details?Â
Act quickly:
- Contact your bank straight away if you shared any card or bank details
- Change your Blue Light Card password - and anywhere else you use the same one
- Get in touch, and we’ll help secure your account
How to report it
- Forward suspicious emails to report@phishing.gov.uk
- Forward suspicious texts to 7726 - it’s free
Not sure if something is genuine?
Get in touch, and we’ll take a look. For more general online security tips, see our online shopping security guide.
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