Address lookup finds your address as you type, so you don't have to fill in every line. It works for UK addresses.
Don't see it? Don't panic! Some members see the standard form only. If that's you, fill in your details manually and continue to payment as normal.
⌨️ Finding your address
- Start typing: enter your postcode or the first line of your address.
- Wait for the list: matching addresses appear straight away after 3 characters.
- Choose your address: pick the one that matches from the list.
- Carry on: if the address has everything we need, continue to payment.
You can delete, edit or start again at any point.
🔍 My address doesn't appear
Some addresses won't be found, like newer builds or unusual addresses. Try these first:
- Search with your postcode only
- Search with the first line of your address only
- Check for typos, or clear the field and start again
Still not showing? Choose Enter address manually and fill in the form.
✏️ My address is close, but not exact
You can edit your address after you've chosen it.
For example, if the list shows 21 Johns Road but you live at 21a Johns Road, choose the closest match, then use the manual entry and edit it there.
🗺️ It's asking me for a county
We need a county to continue to payment. If the address you chose doesn't have one, we'll take you to the manual entry form with your address already filled in.
Choose your county from the list, and you're good to continue.
Still stuck?
Get in touch and tell us your postcode and what you can see on screen (a screenshot helps). That way, we can get you sorted faster!