How can we help you?

If you've uploaded a photo of your work ID, we aim to have reviewed this within 72 working hours (Monday-Friday), but often sooner.

Once we've reviewed the ID, you'll receive an email to confirm if the work ID has been approved or declined.

If you've not received an email or any update to your application, please check the My Card section of your account for the latest update on your application and any outstanding actions that you need to take.

Once your application has been completed, you will be able to access offers the following day.

This means that your card is moving through the application process and there is currently no action for you to take.

We'll either be checking the ID you have uploaded, or your card will be being printed. Keep an eye out for emails from us with more updates and especially for any outstanding actions you'll need to take!

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A Blue Light Card membership lasts for 2 years from the date your application is completed (your payment has been made and your work ID has been approved).

Once approved, you will be able to access online offers and view your virtual card within 24 hours.

Your physical card will be prepared for printing, and you'll receive an email to confirm when it's been posted to your chosen address.

If you are unable to provide a form of the ID that we need to see, we won't be able to approve your application and therefore you won't be eligible for a Blue Light Card.

Full details of the types of ID we accept can be found under the 'Our sign-up categories' page.

If you have paid but are unable to provide any of the required ID, please get in touch with us here to cancel your application.

KNOWN ISSUE

We are aware of an issue which is causing a blank screen to show when trying to verify your application using your work email address. Whilst our team look in to this, please use the alternative method of providing a photo of your work ID for us to check instead.

Provide ID via website:	Provide ID via app:

If your work email address was not accepted as work ID, you will need to provide a photo of a different form of work ID. Please log in to your account and visit the My Card section to provide this.

If you are unsure what ID you need to provide for your application, please see the full list below:

Our eligible social care categories

Our eligible retired categories

Our eligible volunteer categories

Other sign-up categories

We are unable to manually validate your work email address for you, so you will need to provide a photo of a form of work ID for the team to check.

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If we've let you know that your ID has been declined, it doesn't mean that your application has been cancelled.

Your ID may have been declined because:

• You haven't provided the required ID for your sign-up category
• The details on the ID do not match the details on your account e.g your name
• You already have an account with us
• Your ID did not show all of the required information

We like to give further opportunity for you to provide the right ID for your application, so we'll only automatically refund your payment if we deem you to not be eligible under any of our eligible categories.

If you need further support on what ID you'll need to provide, please visit the relevant section of our Help Centre below:

Our eligible categories

Our eligible social care categories

Our eligible retired categories

Our eligible volunteer categories

We may have also emailed you with some further advice on why your ID was declined.

If you have the correct ID and want us to review it for your application, you can reupload it in the My Card section of your account.

If you have paid for your application and wish to cancel it, please submit a request here.

We only use the photo of your ID document(s) for the purpose of confirming your eligibility for a Blue Light Card. Once it's been reviewed by a member of the team, it gets deleted from our system.

For further information about the data that we collect, please refer to our Privacy Policy.

You can apply for a Blue Light Card via our website by selecting the 'Sign Up' option. You will then be prompted to begin your application. Find out if you are eligible here.

You can apply for a Blue Light Card via our app by selecting the option to 'Sign up now'. You will then be prompted to begin your application. Find out if you are eligible here.

Reward your workforce with Blue Light Card

Does your organisation have over 250 people?

Would you like to introduce a benefit that supports your employees?

Employers in our eligible sectors can now purchase Blue Light Cards in bulk for their employees, to then offer as a perk of their role - another thank you for the incredible work they do!

By doing this, you remove need for your employees to pay and upload a form of ID for their Blue Light Card application.

Rewarding your team with a Blue Light Card gives them access to over 15,000 discounts for brands across over 20 different categories. 

(If your organisation has less than 250 employees we can't offer you this specific option but you could reimburse the cost of a Blue Light Card membership to your employees instead.)

Why reward your team with a Blue Light Card membership?

• Show your colleagues that you value their hard work
• Boost retention by offering meaningful benefits
• Support their financial wellness and wellbeing

How do I offer this to my employees and colleagues? 

Reach out - If your organisation has over 250 employees, you can offer them this perk! Please contact manishabhayani@bluelightcard.co.uk who can arrange this for you. 

Set up the agreement - We’ll help you set up and sign a simple agreement to get things moving.

Receive your invoice: Once the agreement is in place, we’ll send you an invoice.

Receive codes & materials: Blue Light Card will provide unique promotional codes and marketing materials to support your rollout.

Share with your team: You’re all set! Distribute the employee codes and guide your colleagues on registering for their Blue Light Card

Rewarding your workforce with Blue Light Card brings instant savings and smiles. Let’s make your team feel valued as they enjoy discounts on the things they love!

Other people cannot be added to a Blue Light Card membership. Only the account holder can be registered to each account.

Step 1: Obtain a LFB Welfare Fund promotional code

Contact the LFB welfare fund directly to provide you with a promotional code before starting your Blue Light Card application. Information on how to contact them can be found on their website here.

The promotional code applies the payment for you and you won't need to provide any work ID for your application.

Step 2: Apply the LFBWF code to your Blue Light Card application

The quickest and easiest way to confirm your eligibility is adding and verifying your NHS work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account. 

Our team may use information on your company's website along with your work ID to review your application:

Approved forms of ID:

Work ID card/NHS smart card showing:

• Name
• NHS, hospice or employer working in partnership with the NHS

Payslip showing:

• Name
• NHS, hospice or employer working in partnership with the NHS
• Dated within 3 months
• Self-employed GPs can provide an invoice showing name and practice

Reasons why your ID might be declined: 

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to the NHS from your ID card/payslip

Have you retired from the NHS?

Make sure you select 'Retired NHS' from the trust/division list when signing up! Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

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The quickest and easiest way to confirm your eligibility is adding and verifying your police service work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account:

Payslip showing:

• Name
• Police service affiliation
• Dated within 3 months

Common reasons for ID decline under this category

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to a police service from your ID card/payslip

Are you a Special Constable?

When completing your card application we would need to see the below:

Please note the below document must be signed by your sergeant and show the name registered to your Blue Light Card account.

• A Headed letter from your Police Constabulary

Are you a Call Handler for BT999?

If so, you would be eligible for a Blue Light Card! For us to be able to approve your card application, we can only a Blue Light Card branded letter from BT999 that shows your name and that you are a BT999 Call Handler. (Please note - the letter will be provided to you by your employer. Do not upload your ID card or payslip as this will not be accepted).

Have you retired from the Police Service?

Make sure you select 'Retired Police Service' from the trust/division list when signing up! Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

The quickest and easiest way to confirm your eligibility is adding and verifying your Fire & Rescue service work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account:

Work ID card showing:

• Name
• Fire Service employer

Payslip showing:

• Name
• Fire Service employer
• Dated within 3 months

Reasons why your ID might be declined:

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to a fire and rescue service from your ID card/payslip

Have you retired from the Fire Service?

Make sure you select 'Retired Fire Service' from the trust/division list when signing up. Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

The quickest and easiest way to confirm your eligibility is adding and verifying your Ambulance, NHS, St John Ambulance or St Andrew's Ambulance work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account: 

Accepted forms of ID:

Work ID card showing:

• Name
• Showing Ambulance Service, NHS, St Andrew's Ambulance OR St John Ambulance

Payslip showing:

• Name
• Showing Ambulance Service, NHS, St Andrew's Ambulance OR St John Ambulance
• Dated within the last 3 months

Reasons why your ID might be declined:

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to an ambulance service from your ID card/payslip

Have you retired from the Ambulance Service?

Make sure you select 'Retired Frontline Ambulance Staff' from the trust/division list when signing up. Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Work ID card showing:

• Name
• Eligible school affiliation

Payslip showing:

• Name
• Eligible school affiliation
• Dated within 3 months

Work email address:

• A trusted work email address which can be verified as proof of ID. If this is not successful, a work ID card or recent payslip would need to be provided as an alternative

Eligible school types:

• Special Schools, Referral Units & Centrally Employed
• Secondary Schools - England
• Secondary Schools - Scotland
• Secondary Schools - Wales
• Secondary Schools - Northern Ireland
• Sixth form/colleges
• Early Year & Primary Schools - England
• Early Year & Primary Schools - Scotland
• Early Year & Primary Schools - Wales
• Early Year & Primary Schools - Northern Ireland

Common reasons for ID decline under this category

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to an eligible school from your ID card/payslip

Retired teachers are not eligible for a Blue Light Card at this time.

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Accepted forms of ID:

Payslip showing:

• Name
• Dated within 3 months
• Armed Forces affiliation

Reasons why your ID might be declined: 

• The name on your payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to the Armed Forces from your payslip

Have you retired from HM Armed Forces?

Make sure you select 'HM Armed Forces Veteran' from the trust/division list when signing up. Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the relevant ID and we can update this for you during your renewal.

The quickest and easiest way to confirm your eligibility is adding and verifying your work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account:

Your employer must fall under one of the following organisations to be eligible:

• Homeless Connect (Northern Ireland)
• Cymorth Cymru
• Homeless Network Scotland
• Homeless Link (England)

To find out if your employer is eligible, please register under the 'Social Care- Homelessness' service, and take a look at the organisations listed on the drop down menu under 'Your Employer'.

Note- You can start typing to search the drop down menu and if you are employed within a Local Authority/ Council, please select 'Council (Direct affiliation to Homelessness)'

Accepted forms of ID: 

Work ID card showing:

• Name
• Eligible employer affiliation*

Payslip showing:

• Name
• Eligible employer affiliation*
• Dated within the last 3 months

*Please note, for some organisations who's work is multifaceted, we may need to see further information such as your job role and department to verify your work within Homelessness. You can show us this by uploading a copy of your ID card or Payslip alongside your Contract of Employment. 

Currently, Volunteers are not eligible within the Homelessness sector, but this will remain under review.

Reasons why your ID might be declined: 

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to verify your work within Homelessness from your ID card/payslip

To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Work ID card showing:

• Name
• Social Worker job role

Payslip showing:

• Name
• Social Worker job role
• Dated within the last 3 months

Your valid Social Worker registration number:

• Social Work England
• Social Care Wales
• Scottish Social Services Council
• Northern Ireland Social Care Council

Common reasons for ID decline under this category

• The name on your ID card/payslip/registration number doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to a social worker job role from your ID card/payslip

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Your employer must be registered with one of the below regulators and have been inspected by them within the last 12 months to be eligible employers.

• Care Quality Commission (CQC) England
• Care Inspectorate Wales 
• Care Inspectorate Scotland 
• Regulation and Quality Improvement Authority (RQIA)

Our team may use information on your company's website along with your work ID to review your application.

Accepted forms of ID:

Work ID card showing:

• Name
• Eligible Care Company employer

Payslip showing:

• Name
• Eligible Care Company employer
• Dated within the last 3 months

Reasons why your ID might be declined: 

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find record of your employer on one of the above regulatory authorities.  

CQC employees

Work ID card showing:

• Name
• CQC employer

Payslip showing:

• Name
• CQC employer
• Dated within the last 3 months

Shared Lives Carers

Please contact Shared Lives Plus for information on work ID.

To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Work ID card showing:

• Name
• Care Home employer

Payslip showing:

• Name
• Care Home employer
• Dated within the last 3 months

Common reasons for ID decline under this category

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to a care home from your ID card/payslip

To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Our team may use information on your company's website along with your work ID to review your application.

Work ID card showing:

• Name
• Residential Care job role/employer affiliation

Payslip showing:

• Name
• Residential Care job role/employer affiliation
• Dated within 3 months

Common reasons for ID decline under this category

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to a residential care facility from your ID card/payslip

To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Work ID card showing:

• Name
• A health and social care department OR Children's Trust 

Payslip showing:

• Name
• A health and social care department OR Children's Trust 
• Dated within 3 months

ID card or payslip doesn't show a social care job role/department?

You'll also need to provide us with a council contract/statement of particulars showing your health and social care department alongside the ID card or payslip

Common reasons for ID decline under this category

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• Your council ID card/payslip did not show a health and social care department

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To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Top tip!

When signing up, please select HM Armed Forces Veteran, not HM Armed Forces.

• Certificate of Service/Record of Service
• Certificate of Discharge
• Armed Forces pension document (showing that you are in receipt of an Armed Forces pension)
• Previous Armed Forces payslip
• Veteran UK letter addressed to you
• Veteran ID card
• Valid Defence Discount Service card, showing the HM Armed Forces Veteran category

Common reasons for ID decline under this category

• The name on your documentation doesn't match your account
• You've uploaded a page of your service record that doesn't show your name
• You've uploaded a Veterans Railcard or Association card

Don't have access to your proof of service?

You can obtain a copy of your service records from Veterans UK or you can call them on 0808 1914 218

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Top tip!

When signing up, please select Fire Service > Retired Fire Service, not your previous Fire Service.

Accepted forms of ID: 

• Fire Service pension document
• P60 document showing Fire Service pension
• Fire Service Certificate of Service
• SPPA Headed Letter confirming Fire Service pension alongside an SPPA Pension Document (Scotland only)
• National Association of Retired Firefighters ID card

Reasons why your ID might be declined:

• The name on your ID card/pension document doesn't match your account
• The team were unable to find affiliation to a fire service from your pension document

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Top tip!

When signing up, please select Ambulance Service > Retired frontline ambulance staff, not your previous ambulance service.

Accepted forms of ID:

• Ambulance Service pension document
• NHS Pension document
• NHS pension P60

Reasons why your ID might be declined:

• The name on your document doesn't match your account
• The team were unable to find affiliation to an ambulance service pension

Looking for St Andrew's Ambulance? You can find out if you are eligible here.

Looking for St John Ambulance? You can find out if you are eligible here.

For more information and guidance on how to sign up for a Blue Light Card as a retired NHS worker, please visit our webpage dedicated to helping you sign up by clicking here!

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Top tip!

When signing up, please select Police > Retired Police Service, not your previous constabulary.

Accepted forms of ID: 

• Police pension document
• P60 document showing Police Pension
• NARPO Card
• RPOAS Card
• SPPA Headed Letter alongside a SPPA P60 or pension document (Scotland only) confirming police employment
• Certificate of Service from the Police Service
• Retired Police ID card

Reasons why your ID might be declined:

• The name on your documentation doesn't match your account
• The team were unable to verify police affiliation on your documents