How can we help you?

This means that your card is moving through the application process and there is currently no action for you to take.

We'll either be checking the ID you have uploaded, or your card will be being printed. Keep an eye out for emails from us with more updates and especially for any outstanding actions you'll need to take!

A Blue Light Card membership lasts for 2 years from the date your application is approved.

Once approved, you will be able to access online offers and view your virtual card within 24 hours.

Your physical card will be prepared for printing, and you'll receive an email to confirm when it's been posted to your chosen address.

If you are unable to provide the ID that we need to see, we won't be able to continue with your application.

Full details the types of ID we accept can be found under the 'Our sign-up categories' page.

If you have paid but are unable to provide any of the required ID, please get in touch with us for a refund.

If your work email address was not accepted as work ID, you will need to provide a photo of a different form of work ID. Please log in to your account and visit the My Card section to provide this.

If you are unsure what ID you need to provide for your application, please see the full list select your category under the 'Our sign-up categories' page. 

We are unable to manually validate your work email address for you, so you will need to provide a photo of a form of work ID for the team to check.

Your application may have been declined because:

• You are not eligible
• You are unable to provide the requested ID under your sign-up category
• The details on the ID do not match the details on your account e.g your name
• You already have an account with us
• Your ID did not show all of the required information

You'll be able to find more information in the email we have sent you, with suggestions on what you need to provide.

If you have paid and wish to cancel your application, please submit a request for a refund.

You can apply for a Blue Light Card via our website by selecting the option to 'Register'. You will then be prompted to begin your application. Find out if you are eligible here.

You can apply for a Blue Light Card via our app by selecting the option to 'Sign up now'. You will then be prompted to begin your application. Find out if you are eligible here.

Reward your workforce with Blue Light Card

Does your organisation have over 250 people?

Would you like to introduce a benefit that supports your employees’ financial wellbeing?

Employers in the blue light sector can now provide their workforce with Blue Light Card in bulk. By purchasing a Blue Light Card for your team, you simplify the process by removing the need for colleagues to upload ID or pay for a card individually.

About Blue Light Card
Blue Light Card is the UK’s leading discount provider, offering exclusive savings for NHS, emergency services, social care, armed forces and the teaching community.

• 5 million members benefiting from exclusive offers
• 13,000+ discounts available from national and local brands
• 22+ categories covered for diverse savings options
• Blue Light Card Foundation – supporting employee wellbeing through impactful initiatives

Why reward your team with Blue Light Card?

• Show your colleagues you value their hard work
• Boost retention by offering meaningful benefits
• Support their financial wellness and wellbeing

5 Simple Steps to get started with bulk onboarding

Reach out - Contact us at hello@bluelightcard.co.uk with the number of employees you’d like to sign up

Set up the agreement - We’ll help you set up and sign a simple agreement to get things moving

Receive your invoice: Once the agreement is in place, we’ll send you an invoice

Receive codes & materials: Blue Light Card will provide unique promotional codes and marketing materials to support your rollout

Share with your team: You’re all set! Distribute the employee codes and guide your colleagues on registering for their Blue Light Card

Ready to show appreciation?
Rewarding your workforce with Blue Light Card brings instant savings and smiles. Let’s make your team feel valued as they enjoy discounts on the things they love!

Other people cannot be added to a Blue Light Card membership. Only the account holder can be registered to each account.

The quickest and easiest way to confirm your eligibility is adding and verifying your NHS work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account. 

Our team may use information on your company's website along with your work ID to review your application:

Approved forms of ID:

Work ID card/NHS smart card showing:

• Name
• NHS, hospice or employer working in partnership with the NHS

Payslip showing:

• Name
• NHS, hospice or employer working in partnership with the NHS
• Dated within 3 months
• Self-employed GPs can provide an invoice showing name and practice

Reasons why your ID might be declined: 

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to the NHS from your ID card/payslip

Have you retired from the NHS?

Make sure you select 'Retired NHS' from the trust/division list when signing up! Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

The quickest and easiest way to confirm your eligibility is adding and verifying your police service work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account:

Payslip showing:

• Name
• Police service affiliation
• Dated within 3 months

Common reasons for ID decline under this category

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to a police service from your ID card/payslip

Are you a Special Constable?

When completing your card application we would need to see the below:

Please note the below document must be signed by your sergeant and show the name registered to your Blue Light Card account.

• A Headed letter from your Police Constabulary

Are you a Call Handler for BT999?

If so, you would be eligible for a Blue Light Card! For us to be able to approve your card application, we can only a Blue Light Card branded letter from BT999 that shows your name and that you are a BT999 Call Handler. (Please note - the letter will be provided to you by your employer. Do not upload your ID card or payslip as this will not be accepted).

Have you retired from the Police Service?

Make sure you select 'Retired Police Service' from the trust/division list when signing up! Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

The quickest and easiest way to confirm your eligibility is adding and verifying your Fire & Rescue service work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account:

Work ID card showing:

• Name
• Fire Service employer

Payslip showing:

• Name
• Fire Service employer
• Dated within 3 months

Reasons why your ID might be declined:

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to a fire and rescue service from your ID card/payslip

Have you retired from the Fire Service?

Make sure you select 'Retired Fire Service' from the trust/division list when signing up. Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

The quickest and easiest way to confirm your eligibility is adding and verifying your Ambulance, NHS, St John Ambulance or St Andrew's Ambulance work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account: 

Accepted forms of ID:

Work ID card showing:

• Name
• Showing Ambulance Service, NHS, St Andrew's Ambulance OR St John Ambulance

Payslip showing:

• Name
• Showing Ambulance Service, NHS, St Andrew's Ambulance OR St John Ambulance
• Dated within the last 3 months

Reasons why your ID might be declined:

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to an ambulance service from your ID card/payslip

Have you retired from the Ambulance Service?

Make sure you select 'Retired Frontline Ambulance Staff' from the trust/division list when signing up. Find out more information about ID to be provided here.

If you have retired since you first signed up and are renewing your card, please upload the retired ID and we can update this for you during your renewal.

To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Work ID card showing:

• Name
• Eligible school affiliation

Payslip showing:

• Name
• Eligible school affiliation
• Dated within 3 months

Work email address:

• A trusted work email address which can be verified as proof of ID. If this is not successful, a work ID card or recent payslip would need to be provided as an alternative

Eligible school types:

• Special Schools, Referral Units & Centrally Employed
• Secondary Schools - England
• Secondary Schools - Scotland
• Secondary Schools - Wales
• Secondary Schools - Northern Ireland
• Sixth form/colleges
• Early Year & Primary Schools - England
• Early Year & Primary Schools - Scotland
• Early Year & Primary Schools - Wales
• Early Year & Primary Schools - Northern Ireland

Common reasons for ID decline under this category

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to find affiliation to an eligible school from your ID card/payslip

Retired teachers are not eligible for a Blue Light Card at this time.

The quickest and easiest way to confirm your eligibility is adding and verifying your work email address during the application. If this doesn't work, we'll need to see one of the below matching the name on your Blue Light Card account:

Your employer must fall under one of the following organisations to be eligible:

• Homeless Connect (Northern Ireland)
• Cymorth Cymru
• Homeless Network Scotland
• Homeless Link (England)

To find out if your employer is eligible, please register under the 'Social Care- Homelessness' service, and take a look at the organisations listed on the drop down menu under 'Your Employer'.

Note- You can start typing to search the drop down menu and if you are employed within a Local Authority/ Council, please select 'Council (Direct affiliation to Homelessness)'

Accepted forms of ID: 

Work ID card showing:

• Name
• Eligible employer affiliation*

Payslip showing:

• Name
• Eligible employer affiliation*
• Dated within the last 3 months

*Please note, for some organisations who's work is multifaceted, we may need to see further information such as your job role and department to verify your work within Homelessness. You can show us this by uploading a copy of your ID card or Payslip alongside your Contract of Employment. 

Currently, Volunteers are not eligible within the Homelessness sector, but this will remain under review.

Reasons why your ID might be declined: 

• The name on your ID card/payslip doesn't match your account
• Your payslip did not show a date from within the last 3 months
• The team were unable to verify your work within Homelessness from your ID card/payslip

To be eligible under this category, you need to be able to provide a form of the ID listed below matching the name on your Blue Light Card account.

Top tip!

When signing up, please select HM Armed Forces Veteran, not HM Armed Forces.

• Certificate of Service/Record of Service
• Certificate of Discharge
• Armed Forces pension document (showing that you are in receipt of an Armed Forces pension)
• Previous Armed Forces payslip
• Veteran UK letter addressed to you
• Veteran ID card
• Valid Defence Discount Service card, showing the HM Armed Forces Veteran category

Common reasons for ID decline under this category

• The name on your documentation doesn't match your account
• You've uploaded a page of your service record that doesn't show your name
• You've uploaded a Veterans Railcard or Association card

Don't have access to your proof of service?

You can obtain a copy of your service records from Veterans UK or you can call them on 0808 1914 218

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Top tip!

When signing up, please select Fire Service > Retired Fire Service, not your previous Fire Service.

Accepted forms of ID: 

• Fire Service pension document
• P60 document showing Fire Service pension
• Fire Service Certificate of Service
• SPPA Headed Letter confirming Fire Service pension alongside an SPPA Pension Document (Scotland only)
• National Association of Retired Firefighters ID card

Reasons why your ID might be declined:

• The name on your ID card/pension document doesn't match your account
• The team were unable to find affiliation to a fire service from your pension document

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Top tip!

When signing up, please select Ambulance Service > Retired frontline ambulance staff, not your previous ambulance service.

Accepted forms of ID:

• Ambulance Service pension document
• NHS Pension document
• NHS pension P60

Reasons why your ID might be declined:

• The name on your document doesn't match your account
• The team were unable to find affiliation to an ambulance service pension

Looking for St Andrew's Ambulance? You can find out if you are eligible here.

Looking for St John Ambulance? You can find out if you are eligible here.

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Top tip!

When signing up, please select NHS > Retired NHS, not the NHS trust that you worked for.

Accepted forms of ID: 

• NHS Pension document
• P60 document showing NHS Pension
• SPPA Headed Letter alongside a SPPA Pension Document (Scotland only) confirming NHS employment

Reasons why your ID might be declined: 

• The name on your pension document doesn't match your account
• The team were unable to see NHS affiliation on your pension document

To be eligible under this category, you need to be able to provide a form of the ID listed below that matches the name on your Blue Light Card account.

Top tip!

When signing up, please select Police > Retired Police Service, not your previous constabulary.

Accepted forms of ID: 

• Police pension document
• P60 document showing Police Pension
• NARPO Card
• RPOAS Card
• SPPA Headed Letter alongside a SPPA P60 or pension document (Scotland only) confirming police employment
• Certificate of Service from the Police Service
• Retired Police ID card

Reasons why your ID might be declined:

• The name on your documentation doesn't match your account
• The team were unable to verify police affiliation on your documents