How can we help you?

We take member privacy and data protection very seriously here at Blue Light Card. 

As part of our ongoing commitment to this, we’ve made improvements to our login processes and updated our password policy. 

Don’t worry, this article explains everything you need to know, including:

• Our updated login processes

• Our updated password policy

• If you need to change your password

• How to change your password

• How to contact us if you have any issues

What is the updated login process? 

Our tech team has introduced an even more secure login process.

Combined with our new password policy, this improves member security and protects the discounts you love. 

When logging in, it says auth.blcshine.io – is this Blue Light Card? 

Yes. That’s us. 

Why has Blue Light Card introduced a new password policy?

By protecting your account with a stronger password, it’s less vulnerable to any malicious activity.

If your password does not meet the strong password policy criteria below, you won’t be able to log in until you change it.

What is a strong password? 

This is a password that contains all of the following:  

• One uppercase letter 

• One lowercase letter 

• One special character from this approved list: @ $ ~ # % & ! * ? ^ - 

• One number 

• A minimum of 10 characters 

• No more than two repeated characters in a row 

If your password contains all of the above right now, you don’t need to change it. 

Before I change my password, is there anything else I need to know? 

When resetting your password, it will log you out of any other devices you might be using. 

Remember to save the new password so you can easily log back in on those devices. 

How do I change my password on the website? (You will need to be signed out first)

1. On our homepage, click forgot password. (You need to be logged out).

2. Enter the email address you signed up with and click go. You’ll receive a password reset email.

3. On the same device, open the email from Blue Light Card and click reset password.

4. Type in your new password. Please make sure it meets our strong password policy.

5. Click update.

6. Save it to your password manager.

7. Log back in and carry on saving.

How do I change my password on the app? (You will need to be signed out first) 

We recommend you download the latest version of the Blue Light Card app from the App Store for iPhone users, or Google Play if you own an Android phone. 

We also recommend you update your app settings to auto-update. Your phone will then automatically download the latest version of the app as and when we release a new update. 

To reset your password, follow these steps:

1. Log out of the app and click forgot password.

2. Enter the email address you signed up with and click go. You’ll receive an authentication code.

3. On the same device, open the email from Blue Light Card and follow the instructions.

4. Enter the code and your new password. Please make sure it meets our strong password policy.

5. Click update.

6. Save it to your password manager.

7. Log back in and carry on saving. 

I haven’t received an email 

This should arrive instantly after you click forgot password, but please allow up to 24 hours if it doesn’t. Please also check your spam/junk folder just in case.

Still need help? Use our chat bot to troubleshoot!

Via our website:

If you cannot access your account, you can reset your password here on our website.

You can update the password on your account via our website by heading to the 'My Account' section. The option to update your password will be found under 'Change Password'. Once the password has been updated, press 'Update password'.

Via our app:

You can update the password on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your password will be found under 'Personal information'. Once the password has been updated press 'Confirm'.

If resetting your password, please make sure that you follow our current strong password policy to include all of the following:

• One uppercase letter 

• One lowercase letter 

• One special character from this approved list: @ $ ~ # % & ! * ? ^ - 

• One number 

• A minimum of 10 characters 

• No more than two repeated characters in a row 

Still need help? Use our chat bot to troubleshoot!

If you're having trouble logging in here are some things you can try to solve the issue:

Option 1

Please make sure you have the newest version of our app installed. You can find this information via your app store.

Option 2

You may be inputting the incorrect login credentials that are registered to your account with us. Please try logging into the account with any personal or work email addresses you may have registered with. If you can't remember your password, you can reset it here. 

Options 3

Your email address may not yet be verified, you can verify your email address by following the instructions sent to the email address registered to your account, be sure to check your junk and spam folders.

Still need help? Use our chat bot to troubleshoot!

You may be having trouble logging into our Blue Light Card app if your device or operating system is no longer compatible with our most recent app.

As an alternative, you can add our Blue Light Card website to your mobile home screen by following the instructions below:

iPhone:

1. Open the safari browser

2. Tap the icon on the footer of the screen (square with an arrow pointing up)

3. Scroll down and tap 'Add to Home Screen'

4. Tap 'Add' in the top right-hand corner

5. This will add the Blue Light Card icon to your home screen which will allow you to visit us with ease

Android:

1. Open Google and search for 'Blue Light Card'

2. Select the three lines on the right-hand of the screen

3. Select add page to 'Home screen'

4. Select 'Add'

5. This will add the Blue Light Card icon to your home screen which will allow you to visit us with ease

The option to create your card renewal application will become available via your account on the first day of the month your card is due to expire, this can be done via our website or app.

Please note that beginning your renewal application before the expiry date will remove the virtual card from your app. But don't worry, your physical card can still be used and you'll still have access to all highstreet offers until the expiry date of your card. 

You will be able to access online offers again once your new card application has been approved by our team.

You will need to get in touch with us. Please include a photo of your card and we will get back to you.

You can submit a request here.

You can report your card as lost via our website by heading to the 'My Card' section. The option to report your card as lost will show above your virtual card, please select this. Once selected, press 'Submit lost card'.

You can report your card as lost via our app by heading to the small card icon, this can be found at the bottom of the app. The option to report your card as lost will show underneath your virtual card.  

Once your card is reported as lost, your card will be removed from your account and you will need to re-apply.

Want to know more? You can view our terms and conditions here.

Information on your card status is available via the 'My Card' section of your account on our website or by clicking the small card icon on our app.

If it has been 14 days since your card was posted, you will be able to request a card reprint via the 'My Card' section of your account on our website by selecting 'Card not arrived'. Via our app, this can be actioned using the small card icon at the bottom once logged into your account.

You will be able to re-enter your postal address when requesting a card reprint.

If your card is being delivered outside of the UK, please submit a request here.

Once our grace period of 90 days has passed from the date of card postage, you will no longer be able to mark your card for a reprint. You will need to mark this as lost via the 'My Card' section on the website/using the small card icon on the app and create a new card application. Find out how to this here.

Want to know more? You can view our terms and conditions here.

Please allow 24 hours after approval for your virtual card to show via our app.

You might have registered multiple accounts with us. Please try logging into your account with any personal or work email addresses that you may have registered with.

You might have requested a reprint following the non-arrival of your card. Please allow 48 working hours for your reprint to be actioned.

You might have previously marked your card as lost, or begun a renewal application, this will remove your previous card from your account so your virtual card won't be available.

If you already have a physical Blue Light Card that is in date, please do not begin a new card application or create a new account with us without contacting us. You can submit a request here.

To change the name on your account, you will need to get in touch with us by submitting a form.

To update your physical Blue Light Card, you'll need to provide a photo of your current card cut in half and your delivery address for us to send your updated card to.

You can submit a request here.

Via our website:

You can update the email address on your account via our website by heading to the 'My Account' section. The option to update your email address will be found under 'Email Settings'. Once the email address has been updated, press 'Update primary email'.

You will be sent a verification email to verify the new email address linked to your account. Please follow the steps shown in the email and you should then be able to login to your account again.

Via our app:

You can update the email address on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your email address will be found under 'Personal information'. Once the email address has been updated press 'Confirm'.

You will be sent a verification email to verify the new email address linked to your account. Please follow the steps shown in the email and you should then be able to login to your account again.

You do not need to, we do not store member's addresses. All addresses are removed once a card is posted.

You can input a new delivery address as part of the sign-up process when it's time to renew.

Via our website:

You can update the mobile number on your account via our website by heading to the 'My Account' section. The option to update your mobile number will be found under 'Personal Info'. Once the mobile number has been updated, press 'Update details'.

Via our app:

You can update the mobile number on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your mobile number will be found under 'Personal information'. Once the mobile number has been updated press 'Confirm'.

To change the service/employer on your account, you will need to get in touch with us. Please include a copy of the relevant work ID and we can review this for you. 

You can find out what ID you need to provide here.

You can submit a request here.

To delete your account you will need to get in touch with us. You can submit a request here.

If you've purchased your card within the last 28 days, you will also be entitled to a full refund.

Your personal data will be processed in line with our privacy notice. You also can withdraw your consent at any time.