How can we help you?

Searching for discounts when shopping online

You can install our Chrome extension to automatically check for discounts on the website you're browsing.

Find out more information on our blog, or head to the Chrome Web Store to install the extension.

Searching for offers near you

You can search for offers near you via the Blue Light Card app on the Search tab and select the 'Offers near you' option

Then you'll be able to search around your location or a specific location, or find where the nearest location of a particular business is from you!

Company not appearing when searching

Here's some troubleshooting steps you can try:

• Check that you are spelling the name of the company correctly when searching
• Try searching without 'the', 'a' etc.

If a company does not show when you are searching for it on our website or app, the discount is likely no longer available, which could be for a variety of reasons. The Member Services team will not be able to advise why a discount has been removed, or whether it will return.

You can present your digital card in high street stores to use our offers however, it is to the company's discretion if they wish to see a physical Blue Light Card instead.

Here at Blue Light Card, we check and verify work ID to ensure eligibility for the service and no further ID should be needed to support the use of your card and account. 

However, please be advised that it is to the company's discretion if they wish to see further proof of ID when honouring our discount in high street stores.

The offer description will state the type of offer, e.g. high street offer or online offer. Refer to the individual offer page and it's terms and conditions for more information on how the offer needs to be redeemed.

For example:

Whereas an online offer will show:

Your vault codes are unique, single-use codes so completing a purchase with a vault code will redeem it and you won't be able to use it again, even if the order is cancelled.

If you haven't reached the limit of codes for that particular offer, you can request more on the offer page.

If you have reached the limit, you will be able to request more codes 3 months after the codes were individually requested.

Here are some common reasons why your card might not be accepted:

You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount

We do not have an active offer with that company - make sure to check for an active offer by logging in to your account and searching for the company before trying to apply a discount

If there was a technical issue with your Blue Light Card/account meaning you could not redeem the offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view whilst it is looked into. We apologise for the inconvenience this may cause.

Please note - If you continue with your purchase without the discount applied, you have authorised the transaction. It will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.

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We have some troubleshooting steps for you to try to resolve this issue!

Head to the My Card section of your account once you've logged in. Does it show that your card application has been completed and your card is active?

If yes, read on below. If no, click here or read on to 'My card is not active'

My card is active:

• Log out of your account and go to your internet browser setting to clear/delete your cache.
  • Click here for guidance to do this on Chrome
  • Click here for guidance to do this on iOS devices
  • Click here for guidance to do this on Android devices
• Log back in to your account and check an offer.
• If this hasn't worked, please submit a request with us by clicking here

My card is not active:

• If you have recently completed your application, you'll need to allow up to 24 hours after your application has been approved to be able to access offers and your virtual card.
• You may have registered multiple accounts with us and your card application was completed under a different account. Please try logging into your account with any other personal or work email addresses that you may have registered with. If you can't log in to the account, please submit a request with us by clicking here
• If you've marked your card as not arrived or lost, you'll need to complete the outstanding actions in the My Card section of your account to complete the new application. If you've found your card, we'll need to reactivate it for you. Please submit a request by clicking here and make sure to add a photo of your physical Blue Light Card as we won't be able to reactivate your card without one.
• If you've recently requested to change your name on your card and we've let you know that it's been actioned, your virtual card and access to our offers will be temporarily unavailable. It should be back again within 2 working days.

Some of our offers use 'Vault codes' which are unique, single-use codes. These offer types have a limit for the amount of codes you can request in a 3 month period. This is usually outlined in the Terms and conditions section of the offer page.

The ability to request another code will refresh individually after 3 months.

Vault codes cannot be removed and will remain visible on your account until they expire, even if they've been redeemed.

Simply put, you just need to enter the amount of money that you want on the voucher. The Rewards Gateway system then works out how much you'll need to pay and take that off your purchase of the voucher.

For example, you want an instant voucher with £100 on, and the offer has a 4% discount. You enter £100 as this is how much you would like on the voucher. 

Once the voucher is added to your basket, you get £100 value on the card but only pay £96 for it!

You can view purchased vouchers via The Voucher Shop which is accessible through your Blue Light Card account/app.

1. Search for 'The Voucher Shop' via our website or app and click 'Get voucher'. You will then be redirected to our dedicated voucher shop

2. Click on 'Account' in the top right-hand corner

3. You can then navigate to your previously purchased vouchers and currently usable vouchers via the sections shown under 'Discounts'

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Please reach out to Reward Gateway directly who is our current voucher provider and they will be able to look further into refunding your voucher(s). 

You can contact them via the following:

1. Access your voucher shop by searching for 'The Voucher Shop' via our website or app and click 'Get voucher'. You will then be redirected to our dedicated voucher shop

2. Click 'Need Help?'

3. You can ask them a question via the 'Have a question?' box

4. Alternatively, you can click 'Contact Us' to submit an enquiry, use their live chat option, or contact them via telephone on 0203 780 1891

We're sorry to hear that you've not received your vouchers!

Please reach out to Reward Gateway directly who is our current gift voucher provider and they will be able to look into this further for you. We do not distribute vouchers here at Blue Light Card.

You can contact them via the following:

1. Access your voucher shop by searching for the 'The Voucher Shop' via our website or app and click 'Get voucher'. You will then be redirected to our dedicated voucher shop

2. Click 'Need Help?'

3. You can ask them a question via the 'Have a question?' box

4. Alternatively, you can click 'Contact Us' to submit an enquiry, use their live chat option, or contact them via telephone on 0203 780 1891

Some of our partners offer gift vouchers with the purchase of a particular policy, for example Go.Compare or British Gas.

You may need to wait for a period of time after your policy purchase has been approved, for the company to check the eligibility of the purchase. Blue Light Card does not distribute vouchers from policy purchases. These are sent from the company themselves. 

Please refer to the Terms and Conditions for each offer for more information.

The Service Seats Help Centre can be found by clicking here

If you need to contact the Service Seats team directly, you can do so by submitting a request (click here.)

Cinema vouchers can be purchased via the Service Seats portal which is accessible via your Blue Light Card account.

1. Search 'Service Seats' on the Blue Light Card website (once logged into your account)

2. Select the Service Seats offer

3. Click 'Get discount'

4. Click 'Continue to partner website'

5. Click your preferred cinema

6. Follow the steps shown to select your preferred cinema location, type of voucher and number of vouchers

7. Continue through to enter your personal details and make payment. Your cinema vouchers should then be emailed to you. 

Haven't received your vouchers? Please refer to this article. 

Why can’t I link my Blue Light Card to the KFC app?

Have you tried the below?

• Make sure that only your card number is entered in the 'Enter your Blue Light Card number' box (do not include BLC)
• Make sure there are no spaces at the beginning and end of your name in the 'Enter your surname' box
• Make sure the surname you are inputting in the 'Enter your surname' box is the name registered to your account with us (please note this is case sensitive and must match your account exactly)
• Make sure that you are not using auto-fill and type directly into the relevant box
• Still need help? Submit a request here

How do I unlink my Blue Light Card from the KFC app?

You don't need to as it will remain for 2 years after linking, at which point you can enter your new card number. But if you still wish to unlink, then please contact KFC directly.

Why can’t I link my Blue Light Card to ASDA rewards?

Have you tried the below?

• Make sure that only your card number is entered in the 'Enter your Blue Light Card number' box (do not include BLC)
• Make sure there are no spaces at the beginning and end of your name in the 'Enter your surname' box
• Make sure the surname you are inputting in the 'Enter your surname' box is the name registered to your account with us (please note this is case sensitive and must match your account exactly)
• Make sure that you are not using auto-fill and type directly into the relevant box
• Still need help? Submit a request here

How do I unlink my Blue Light Card from ASDA rewards?

You don't need to as it will remain for 2 years after linking, at which point you can enter your new card number. But if you still wish to unlink, then please contact Asda directly.

For specific attraction/event information, visit the specific FAQ page

Chessington Member Days

Thorpe Park Member Days

Drayton Manor Member Days

Alton Towers Member Days

Warwick Castle Member Days

Legoland Windsor Resort Member Days

What is a Member Day?

On these days, top attractions across the UK close their gates to the general public and open them exclusively for our members to enjoy a fun day out with smaller crowds and faster services 

How do I buy tickets?  

Please log in to your account via the Blue Light Card website or app and search for the attraction you would like to go to, adding ‘member day’ on the end of your search

Hotel booking links can be accessed through separate offer pages

Park tickets and hotel bookings must be purchased separately, one does not cover the other

Member Days booking links can only be accessed through the Blue Light Card booking link

  
What are the opening and closing times of the parts/attractions?

Opening and closing times vary for each attraction. If you have booked tickets to a Member Day, you will receive an email from the chosen attraction with details regarding the event but you can also find information on timings on the offer page for your relevant attraction

Where can I find information on Member Days?

All information on our Member Days can be found on our app or website by searching for the attraction you wish to purchase tickets for.

In the weeks leading up to when tickets go on sale, you can find more information on how to purchase tickets and what Member Days will be available in our news & blogs section

How do I purchase tickets?

Log in, search for the attraction you would like to book and click through to the ticketing page via the offer link. Tickets are subject to availability and are first come first serve

All hotel bookings need to be purchased separately from your Member Day tickets

Can I use an annual pass to attend Member Days?

Unfortunately, the leisure attractions who operate our Member Day events will not accept annual passes or season tickets to gain entry. Everyone who attends must show a valid ticket.

Are Member Days tickets refundable?

All Member Days are booked through the attractions booking page and not through Blue Light Card therefore all tickets are subject to the standard terms and conditions of the ticket provider and are unfortunately non-refundable and non-transferable

Can family and friends come with me?

Family and friends can join you at a Member Days event so long as you, the Blue Light Card member, are present with your card to prove it (both physical and digital cards will be accepted). The maximum number of tickets you can purchase is 6 and are subject to availability

Can I book more than one Member Days event?

Yes however, tickets are subject to availability so be quick to ensure you don’t miss out

Can I add an extra day at the attraction to my booking?

Unfortunately not as our Member Days are exclusively for the dates promoted

Can I book a hotel stay?

Yes, you can extend your Member Days to include an overnight stay for all events. If you have purchased a ticket to one of our Member Days, this does not include a hotel booking which you will need to purchase separately via a separate offer page which can be found on our app or website. If you wish to cancel your hotel booking, please do so directly with the attraction - please note the T&C’s of your booking may differ for each attraction

What identification do I need on the day?

On arrival, you will be required to present your Blue Light Card (physical card or digital card will be accepted) along with an additional form of ID

Dates:

• Saturday 7th June
• Saturday 20th September

Prices:

£16.50pp (flat rate for adults and children)

Children under 2 go free (a ticket is still required)

Overnight stays can be booked for each Member Day, Please see our website and the Warwick Castle booking site for prices and availability.

How do I buy tickets?  

Log in to your account via the Blue Light Card website or app and search for 'Warwick Castle Member Day'

Hotel booking links can be accessed through separate offer pages

Park tickets and hotel bookings must be purchased separately, one does not cover the other

Member Days booking links can only be accessed through the Blue Light Card booking link

All Member Days are booked through the attractions booking page and not through Blue Light Card therefore all tickets are subject to the standard terms and conditions of the ticket provider and are unfortunately non-refundable and non-transferable

FAQs

I need a receipt for my tickets

All Member Days tickets are booked through Warwick Castle's booking page and not through Blue Light Card therefore all purchases are made with Warwick Castle directly. You’ll need to reach out to them directly for a receipt

• Ticket enquiries: Contact Us | Warwick Castle

How do I access my Member Days tickets?

All Member Days are booked through Warwick Castle's booking page and not through Blue Light Card therefore all tickets will be issued by Warwick Castle and not by Blue Light Card. If you are unable to locate your tickets, reach out to Warwick Castle who will be able to help you.

• Ticket enquiries: Contact Us | Warwick Castle

What are the opening and closing times?

Opening and closing times vary for each attraction. If you have booked tickets to a Member Day, you will receive an email from the chosen attraction with details regarding the event but you can also find information on timings on the offer page for your relevant attraction

I have made a hotel booking but didn’t get any tickets for the Member Day

You will need separate tickets to gain entry to the attraction on the day which your hotel booking does not cover. If you wish to cancel your hotel booking, you will need to refer to the terms and conditions and get in contact directly with the attraction to do so. Please see below contact details for the Warwick Castle customer services department.

• Ticket enquiries: Contact Us | Warwick Castle
• Hotel bookings: accommodation@warwick-castle.com or call 01926830820

Do the maximum of 6 tickets include children and carers going free?

Children and carers can be added to your booking on top of the maximum limit of 6 tickets per booking. Please note, you will need to bring with you documentation on the day to prove you are a carer.

Warwick Castle - children under 3 and carers are in addition to the maximum of 6 tickets

Rainy day guarantee?

Yes there is a rainy day guarantee in place for Warwick Castle where guests can return on another date for free using their existing ticket. However, please note the date in which you return will not be a Member Day ran by Blue Light Card.

Dates:

• Saturday 22^nd March. Park open 10am to 5pm
• Sunday 23^rd March. Park open 10am to 5pm
• Saturday 8^th November. Fright Night Event. Park open 10am to 8pm
• Sunday 9^th November. Fright Night Event. Park open 10am to 8pm

Prices:

March £27.60pp

November £31.20pp - Fright Night. Unlimited mazes included.

Children under 1.9 metres go free (a ticket is still required)

Complimentary parking available

Hotels can also be booked the night before and the night of each Member Day, Please see our website and the Thorpe Park booking site for prices and availability.

How do I buy tickets?  

Log in to your account via the Blue Light Card website or app and search for 'Thorpe Park Member Day'

Hotel booking links can be accessed through separate offer pages

Park tickets and hotel bookings must be purchased separately, one does not cover the other

Member Days booking links can only be accessed through the Blue Light Card booking link

All Member Days are booked through the attractions booking page and not through Blue Light Card therefore all tickets are subject to the standard terms and conditions of the ticket provider and are unfortunately non-refundable and non-transferable

FAQs

I need a receipt for my tickets

All Member Days tickets are booked through Thorpe Park's booking page and not through Blue Light Card therefore all purchases are made with Thorpe Park directly. You’ll need to reach out to them directly for a receipt

• Ticket enquiries: Get in Touch for Theme Park Enquiries | Thorpe Park

How do I access my Member Days tickets?

All Member Days are booked through Thorpe Park's booking page and not through Blue Light Card therefore all tickets will be issued by Thorpe Park and not by Blue Light Card. If you are unable to locate your tickets, reach out to Thorpe Park who will be able to help you.

• Ticket enquiries: Get in Touch for Theme Park Enquiries | Thorpe Park

What are the opening and closing times?

Opening and closing times vary for each event. If you have booked tickets to a Member Day, you will receive an email from the chosen attraction with details regarding the event prior to your arrival.

I have made a hotel booking but didn’t get any tickets for the Member Day

You will need separate tickets to gain entry to the attraction on the day which your hotel booking does not cover. If you wish to cancel your hotel booking, you will need to refer to the terms and conditions and get in contact directly with the attraction to do so. Please see below contact details for the Thorpe Park customer services department.

• Ticket enquiries: Get in Touch for Theme Park Enquiries | Thorpe Park
• Hotel bookings: customer.services@thorpe-park.co.uk

Do the maximum of 6 tickets include children and carers going free?

Children and carers can be added to your booking on top of the maximum limit of 6 tickets per booking. Please note, you will need to bring with you documentation on the day to prove you are a carer.

Children under 1.2m and carers are in addition to the maximum of 6 tickets

Rainy day guarantee?

This will be decided on the day event and will not depend on the weather but instead by the ride availability

Can I add fast-pass onto my booking?

Fast-passes are available to purchase on-site on the day, and cannot be added to your booking

Dates:

• Sunday 9th November
• Saturday 15th November
• Sunday 16th November

The park will open at 10am and close at 5pm.

Prices: £25pp (flat rate for adults and children). Children under 3 go free (a ticket is still required). Tickets include access to the zoo area.

Complimentary parking is available.

Please check our website and the Chessington booking site for availability and prices for overnight stays to add to your visit.

How do I buy tickets?  

Log in to your account via the Blue Light Card website or app and search for 'Chessington Member Day'

Hotel booking links can be accessed through separate offer pages

Park tickets and hotel bookings must be purchased separately, one does not cover the other

Member Days booking links can only be accessed through the Blue Light Card booking link

All Member Days are booked through the attractions booking page and not through Blue Light Card therefore all tickets are subject to the standard terms and conditions of the ticket provider and are unfortunately non-refundable and non-transferable

FAQs

I need a receipt for my tickets

All Member Days tickets are booked through Chessington's booking page and not through Blue Light Card therefore all purchases are made with Chessington directly. You’ll need to reach out to them directly for a receipt

• Ticket enquiries: Contact Us | Chessington World of Adventures Holiday Resort

How do I access my Member Days tickets?

All Member Days are booked through Chessington's booking page and not through Blue Light Card therefore all tickets will be issued by Chessington and not by Blue Light Card. If you are unable to locate your tickets, reach out to Chessington who will be able to help you.

• Ticket enquiries: Contact Us | Chessington World of Adventures Holiday Resort

What are the opening and closing times?

The park will open at 10am and close at 5pm.

Opening and closing times can vary for each attraction. If you have booked tickets to a Member Day, you will receive an email from the chosen attraction with details regarding the event prior to arrival.

I have made a hotel booking but didn’t get any tickets for the Member Day

You will need separate tickets to gain entry to the attraction on the day which your hotel booking does not cover. If you wish to cancel your hotel booking, you will need to refer to the terms and conditions and get in contact directly with the attraction to do so. Please see below contact details for the Chessington customer services department.

• Ticket enquiries: Contact Us | Chessington World of Adventures Holiday Resort
• Hotel bookings: reservations@chessington.co.uk

Do the maximum of 6 tickets include children and carers going free?

Children and carers can be added to your booking on top of the maximum limit of 6 tickets per booking. Please note, you will need to bring with you documentation on the day to prove you are a carer.  Children under 3 and carers are in addition to the maximum of 6 tickets

Can I add fast-pass onto my booking?

Fast-passes are available to purchase on-site on the day, and cannot be added to your booking

Merlin are experiencing some issues with hotel booking pages, so the page is currently unavailable. They are working hard to get the bookings back online as soon as possible!

Dates:

• Saturday 8^th March. Park open 10am to 5pm - NOW SOLD OUT!
• Sunday 9^th March. Park open 10am to 5pm - NOW SOLD OUT!
• Sunday 2^nd November – Brick and treat event. Park open 10am to 5pm
• Saturday 8^th November. Park open 10am to 4pm
• Sunday 9^th November. Park open 10am to 4pm

Prices: £23pp (flat rate for adults and children) for all dates except the Brick and Treat event on 2^nd November which is £25pp.

Children under 0.9 metres go free (a ticket is still required)

Complimentary parking available.

Hotels can also be booked the night before and the night of each Member Day, Please see our website and the Legoland booking site for prices and availability.

How do I buy tickets?  

Log in to your account via the Blue Light Card website or app and search for 'Legoland Member Day'

Hotel booking links can be accessed through separate offer pages

Park tickets and hotel bookings must be purchased separately, one does not cover the other

Member Days booking links can only be accessed through the Blue Light Card booking link

All Member Days are booked through the attractions booking page and not through Blue Light Card therefore all tickets are subject to the standard terms and conditions of the ticket provider and are unfortunately non-refundable and non-transferable

FAQs

I need a receipt for my tickets

All Member Days tickets are booked through Legoland's booking page and not through Blue Light Card therefore all purchases are made with Legoland directly. You’ll need to reach out to them directly for a receipt

• Ticket enquiries: How can I contact you?

How do I access my Member Days tickets?

All Member Days are booked through Legoland's booking page and not through Blue Light Card therefore all tickets will be issued by Legoland and not by Blue Light Card. If you are unable to locate your tickets, reach out to Legoland who will be able to help you.

• Ticket enquiries: How can I contact you?

What are the opening and closing times?

Opening and closing times vary for each event. If you have booked tickets to a Member Day, you will receive an email from the chosen attraction with details regarding the event prior to your arrival.

I have made a hotel booking but didn’t get any tickets for the Member Day

You will need separate tickets to gain entry to the attraction on the day which your hotel booking does not cover. If you wish to cancel your hotel booking, you will need to refer to the terms and conditions and get in contact directly with the attraction to do so. Please see below contact details for the LEGOLAND customer services department.

• Ticket enquiries: How can I contact you?
• Hotel bookings: Short Breaks - Legoland Holidays - Formstack

Do the maximum of 6 tickets include children and carers going free?

Children and carers can be added to your booking on top of the maximum limit of 6 tickets per booking. Please note, you will need to bring with you documentation on the day to prove you are a carer.

Children under 0.9m are in addition to the maximum of 6 tickets

Rainy day guarantee?

Unfortunately there is no rainy day guarantee in place for our Member Days at LEGOLAND and your ticket will only be valid for the date stated. In the instance that the weather is gloomy, there are plenty of indoor activities to ensure you still have a fun-filled day.

Can I add fast-pass onto my booking?

You are unable to add fast-passes when booking your tickets.

Dates:

• Sunday 30th March

Prices:

Adult £26pp

Children 2-3yrs £15pp

Children under 2 go free (a ticket is still required)

The park opens at 10am with rides commencing at 10:30am until 5pm.

Hotels can be booked for 29^th March. Please check our website and the Drayton Manor booking site for availability and prices for overnight stays to add to your visit.

How do I buy tickets?  

Log in to your account via the Blue Light Card website or app and search for 'Drayton Manor Member Day'

Hotel booking links can be accessed through separate offer pages

Park tickets and hotel bookings must be purchased separately, one does not cover the other

Member Days booking links can only be accessed through the Blue Light Card booking link

All Member Days are booked through the attractions booking page and not through Blue Light Card therefore all tickets are subject to the standard terms and conditions of the ticket provider and are unfortunately non-refundable and non-transferable

FAQs

I need a receipt for my tickets

All Member Days tickets are booked through Drayton Manor's booking page and not through Blue Light Card therefore all purchases are made with Drayton Manor directly. You’ll need to reach out to them directly for a receipt

• Ticket bookings: guestservices@draytonmanor.co.uk

How do I access my Member Days tickets?

All Member Days are booked through Drayton Manor's booking page and not through Blue Light Card therefore all tickets will be issued by Drayton Manor and not by Blue Light Card. If you are unable to locate your tickets, reach out to Drayton Manor who will be able to help you.

• Ticket bookings: guestservices@draytonmanor.co.uk

What are the opening and closing times?

The park opens at 10am with rides commencing at 10:30am until 5pm. Opening and closing times can vary for each attraction. If you have booked tickets to a Member Day, you will receive an email from the chosen attraction with details regarding the event prior to your arrival.

I have made a hotel booking but didn’t get any tickets for the Member Day

You will need separate tickets to gain entry to the attraction on the day which your hotel booking does not cover. If you wish to cancel your hotel booking, you will need to refer to the terms and conditions and get in contact directly with the attraction to do so. Please see below contact details for the Drayton Manor customer services department

• Ticket bookings: guestservices@draytonmanor.co.uk
• Hotel bookings: reservations@draytonmanor.co.uk or call 01827285551

Do the maximum of 6 tickets include children and carers going free?

Children and carers can be added to your booking on top of the maximum limit of 6 tickets per booking. Please note, you will need to bring with you documentation on the day to prove you are a carer.

Children under 3 and carers are in addition to the maximum of 6 tickets

Rainy day guarantee?

Unfortunately, there is no rainy day guarantee in place for our Member Days at Drayton Manor and your ticket will only be valid for the date stated.

Can I add fast-pass onto my booking?

Yes you can purchase fast-passes on to your booking when purchasing your park tickets

Please note, local offers will be displayed in the 'Offers Near You' section of the search tab in the app. Your offer will only be shown on the map search within a 20-mile radius of your store location.

Local business owners can sign up your business to offer Blue Light Card members a discount in your high street store or online website. Simply visit the Blue Light Card website and select ‘Add your business’ to sign up or update your existing offer, or access it by clicking here!

As of 1st June, Blue Light Tickets will be moving over to be integrated with Blue Light Card. This will mean that everything is on one place, and easier for you to find!

From 1st June, Blue Light Tickets will no longer be accepting new sign ups.

In the meantime, for information on how to sign up with Blue Light Tickets before this date, please refer directly to their website.

No, first you must become a verified Blue Light Card member to gain continued access to events with Blue Light Tickets. 

If you need any further help, please reach out to the Blue Light Tickets team directly here.