How can we help you?

Our Black Friday offers will follow the same redemption methods as any of our other available offers! 

We have some helpful existing articles on our Help Centre which can be found below and may help with your query:

Our offers explained

Blue Light Tickets

Cinema vouchers

Dedicated link

Generic code

High street offer

Linking a Blue Light Card to external company apps

Vouchers

Vault code

Here are some popular and existing articles which may help to resolve your query:

• How do I use my device clipboard?
• Why is a generic code not working?
• Why is an online offer not working?

Still need help?

You can submit a request here and our Member Services Team will be able to help.

If you are waiting for your card application to be approved, please be assured that our Member Services Team are working hard to review applications as quickly as possible. 

Do you have a work email address?

With some of our sign up categories, applicants can use a trusted domain work email address which will give instant application approval. If prompted to provide a work email during your application, we encourage you to do this to speed up your card application and access to our available offers!

Please note, this is not applicable to all work email addresses and if this is not successful for you, your provided ID will need to be reviewed by our team as an alternative. 

If your card application has been approved today, you may need to allow up to 48 hours for your digital card to show on your Blue Light Card app!

If your card application has been approved today, you may need to allow up to 48 hours before you can access online offers via your account/app.

Updates on your card status is available via the 'My Card' section of your Blue Light Card account.

Check out our Facebook and Instagram pages for more info!

[Competition will go live during 29/11/2024]

High street offers are only accessible in the store itself. You will need to present your physical Blue Light Card at the till point for the cashier to honour the discount. 

To find out more about these types of offers, click here.

Our Blue Light Card verification process checks that you have an active card to link this to an external app, outside of Blue Light Card. For example, our current KFC or Asda verification offer.

To find out more about these types of offers, click here.

Vouchers can be purchased from 'The Voucher Shop' via your Blue Light Card account. Our current vouchers are affiliated by Rewards Gateway.

To find out more about these types of offers, click here.

A 'vault code' is a one-time use, unique code linked to your personal account. Each of our vault code offers will have a limit on the amount of vault codes which can be requested within a 3-month period. Please refer to the Terms and Conditions of each offer for further information. 

To find out more about these types of offers, click here.

A 'generic code' is a set code which is used for a particular company which needs to be added to the 'promo code' box when checking out on the company website.

To find out more about these types of offers, click here.

Our cinema voucher provider is Service Seats. When purchasing cinema vouchers, you will be redirected to the Service Seats website. The purchased voucher then needs to be added to the 'promo code' box before/during checkout with the cinema itself.

To find out more about these types of offers, click here.

As of 1st June, Blue Light Tickets will be moving over to be integrated with Blue Light Card. This will mean that everything is on one place, and easier for you to find!

From 1st June, Blue Light Tickets will no longer be accepting new sign ups.

In the meantime, for information on how to sign up with Blue Light Tickets before this date, please refer directly to their website.

No, first you must become a verified Blue Light Card member to gain continued access to events with Blue Light Tickets. 

If you need any further help, please reach out to the Blue Light Tickets team directly here.

We advise that you add the email address: tickets@serviceseats.com to your email address book to prevent any non-delivery of vouchers.

Please also check any spam/junk email folders as sometimes emails can be misplaced.

You can also view your previously purchased vouchers via the 'Your Vouchers' button in the Service Seats portal:

If you are still unable to locate your vouchers, please contact the Service Seats team on: hello@serviceseats.com who will be able to assist.

Please ensure that you are following the 'How To Use' guide for each cinema voucher, which can be found at the top of the Service Seats portal:

Please also ensure that you are selecting a film that has the correct aged rating and has not had upgraded options (seats) added to the basket.

If you need any further guidance on this, please contact the Service Seats team on: hello@serviceseats.com who will be able to assist.

Please contact the Service Seats team directly on: hello@serviceseats.com and they will be able to advise further. 

Please note this email address is for Service Seats queries only.

You can contact the Service Seats team via email on: hello@serviceseats.com 

Cinema vouchers will be emailed to the email address used to make the purchase. 

You can also view previously purchased vouchers via the Service Seats portal which can be accessed via your Blue Light Card account/app:

1. Search 'Service Seats' on the Blue Light Card website (once logged into your account)

2. Select the Service Seats offer

3. Click 'Get discount'

4. Click 'Continue to partner website'

5. Click 'Your Vouchers' in the top right-hand corner

6. Enter the email address and surname used to purchase the vouchers

7. Your previously purchased vouchers should then be listed

If you need any further guidance on this, please contact the Service Seats team directly on: hello@serviceseats.com who will be able to assist.

Cinema vouchers can be purchased via the Service Seats portal which is accessible via your Blue Light Card account.

1. Search 'Service Seats' on the Blue Light Card website (once logged into your account)

2. Select the Service Seats offer

3. Click 'Get discount'

4. Click 'Continue to partner website'

5. Click your preferred cinema

6. Follow the steps shown to select your preferred cinema location, type of voucher and number of vouchers

7. Continue through to enter your personal details and make payment. Your cinema vouchers should then be emailed to you. 

Haven't received your vouchers? Please refer to this article. 

We are aware of a current issue with utilising the Garmin offer through our app/mobile devices.

Whilst we look into this with Garmin, please access the offer via a desktop computer to redeem.

1. Make sure that you are following the link from your Blue Light Card website account/app.

2. Try to access the dedicated link via a different device and/or internet browser 

3. Trying clearing the cache/cookies on your internet browser and/or device

4. If accessing via the app, make sure that you have the most updated version of the app installed

You can access dedicated offer links via your Blue Light Card account or app through the offer page.

As an example (via the website):

1. Click 'Get discount'

2. Click 'Continue to partner website' and you should then be redirected to the company website. No code is needed to be entered at the checkout

As an example (via the app):

1. Click 'Get discount' and you should then be redirected to the company website. No code is needed to be entered at the checkout

To access offers which use a dedicated link to the company website, no discount code needs to be entered at the checkout. The discount is already applied to the prices shown on the website. 

Unfortunately we are no longer able to offer a discount with Sports Direct, Flannels, Frasers, Jack Wills and USC.

We have reached out to Frasers Group but, at this time, we cannot share any further details and are unable to commit to any discounts being reinstated. 

Here are some common reasons why the offer/generic code might not be working:

The item you are trying to buy/book is excluded - please check the terms and conditions of the offer before contacting us to make sure that the item/booking falls within the criteria for the discount

You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount

If there are technical issues meaning you cannot access a generic code for an offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view. We apologise for any inconvenience in this.

Please note - If you continue with your purchase without the discount applied, you have authorised the transaction with no discount and this will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.

As stated in the Terms and Conditions shown on our website:

10. Should an offer not work and not provide a discount, it is up to the member to contact Blue Light Card to notify and report this. If a member continues with their purchase without the discount, then the member has authorised the transaction with no discount and it will be down to the company's discretion as to whether they provide a refund on the discount amount.

You can present your digital card in high street stores to use our offers however, it is to the company's discretion if they wish to see a physical Blue Light Card instead.

Here at Blue Light Card, we check and verify work ID to ensure eligibility for the service and no further ID should be needed to support the use of your card and account. 

However, please be advised that it is to the company's discretion if they wish to see further proof of ID when honouring our discount in high street stores.

The offer description will state the type of offer, e.g. high street offer or online offer.

For example:

Whereas an online offer will show:

Here are some common reasons why your card might not be accepted:

You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount

We do not have an active offer with that company - make sure to check for an active offer by logging in to your account and searching for the company before trying to apply a discount

If there was a technical issue with your Blue Light Card/account meaning you could not redeem the offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view whilst it is looked into. We apologise for the inconvenience this may cause.

Please note - If you continue with your purchase without the discount applied, you have authorised the transaction. It will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.

You can present your Blue Light Card when completing payment in a high street store or restaurant. 

Please note, that obtaining our discounts may vary by company and it is to the company's discretion how they honour this discount. Please check the full Terms and Conditions of offer redemption before trying to use the discount.

Why can’t I link my Blue Light Card to the KFC app?

Have you tried the below?

• Make sure that only your card number is entered in the 'Enter your Blue Light Card number' box (do not include BLC)
• Make sure there are no spaces at the beginning and end of your name in the 'Enter your surname' box
• Make sure the surname you are inputting in the 'Enter your surname' box is the name registered to your account with us (please note this is case sensitive and must match your account exactly)
• Make sure that you are not using auto-fill and type directly into the relevant box
• Still need help? Submit a request here

How do I unlink my Blue Light Card from the KFC app?

You don't need to as it will remain for 2 years after linking, at which point you can enter your new card number. But if you still wish to unlink, then please contact KFC directly.

Why can’t I link my Blue Light Card to ASDA rewards?

Have you tried the below?

• Make sure that only your card number is entered in the 'Enter your Blue Light Card number' box (do not include BLC)
• Make sure there are no spaces at the beginning and end of your name in the 'Enter your surname' box
• Make sure the surname you are inputting in the 'Enter your surname' box is the name registered to your account with us (please note this is case sensitive and must match your account exactly)
• Make sure that you are not using auto-fill and type directly into the relevant box
• Still need help? Submit a request here

How do I unlink my Blue Light Card from ASDA rewards?

You don't need to as it will remain for 2 years after linking, at which point you can enter your new card number. But if you still wish to unlink, then please contact Asda directly.

You can view purchased vouchers via The Voucher Shop which is accessible through your Blue Light Card account/app.

1. Search for 'The Voucher Shop' via our website or app and click 'Get voucher'. You will then be redirected to our dedicated voucher shop

2. Click on 'Account' in the top right-hand corner

3. You can then navigate to your previously purchased vouchers and currently usable vouchers via the sections shown under 'Discounts'

Please reach out to Reward Gateway directly who is our current voucher provider and they will be able to look further into refunding your voucher(s). 

You can contact them via the following:

1. Access your voucher shop by searching for 'The Voucher Shop' via our website or app and click 'Get voucher'. You will then be redirected to our dedicated voucher shop

2. Click 'Need Help?'

3. You can ask them a question via the 'Have a question?' box

4. Alternatively, you can click 'Contact Us' to submit an enquiry, use their live chat option, or contact them via telephone on 0203 780 1891

We're sorry to hear that you've not received your vouchers!

Please reach out to Reward Gateway directly who is our current gift voucher provider and they will be able to look into this further for you. We do not distribute vouchers here at Blue Light Card.

You can contact them via the following:

1. Access your voucher shop by searching for the 'The Voucher Shop' via our website or app and click 'Get voucher'. You will then be redirected to our dedicated voucher shop

2. Click 'Need Help?'

3. You can ask them a question via the 'Have a question?' box

4. Alternatively, you can click 'Contact Us' to submit an enquiry, use their live chat option, or contact them via telephone on 0203 780 1891

Some of our offers provide Amazon gift vouchers with the purchase of the offer, for example Go.Compare

Please note, these vouchers will be received within 120-150 days of purchase for the company to check eligibility of the purchase. We do not distribute Amazon vouchers here at Blue Light Card. These are sent to members from the company themselves. 

Please refer to the Terms and Conditions for each offer for more information.

Your vault codes are unique, single-use codes so completing a purchase with a vault code will redeem it and you won't be able to use it again, even if the order is cancelled.

If you haven't reached the limit of codes for that particular offer, you can request more on the offer page.

If you have reached the limit, you will be able to request more codes 3 months after the codes were individually requested.

When using your Blue Light Card app, you can view your requested codes by clicking on the 'Vault' icon at the bottom once you are logged in. You can sort these by alphabetical order, or by most recent. 

When using the Blue Light Card website, you can view your requested codes by clicking 'My Account' then 'Vault codes'. 

All your requested vault codes will also be emailed to the email address on your Blue Light Card account.

Here are some common reasons why the offer/vault code might not be working:

The item you are trying to buy/book is excluded - please check the terms and conditions of the offer before contacting us to make sure that the item/booking falls within the criteria for the discount

Your vault code has already been used - vault codes are single-use individual codes, so you might have previously used it. You can request another code via the link on the offer page

You have reached the limit of codes you can request for that offer - you can request another code 3 months after each individual code is requested

You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount

If there are technical issues meaning you cannot access a vault code or link for an offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view. We apologise for any inconvenience in this.

Please note - If you continue with your purchase without the discount applied, you have authorised the transaction with no discount and this will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.

Our vault code offers have a limit for the number of codes you can request in a 3 month period. 

The ability to request codes will refresh individually after the 3 months have passed.

You can view all of the vault codes you have previously requested in your account here.

Vault codes cannot be removed and will remain visible on your account until they expire. All vault code offers have a limit for the number of codes that you can request, and the ability to request more codes will refresh individually after 3 months.

Your previously requested vault codes can be found in the My Account section of your Blue Light Card account once you have logged in. The codes will also be emailed to the email address on your account.

As stated in the Terms and Conditions shown on our website:

10. Should an offer not work and not provide a discount, it is up to the member to contact Blue Light Card to notify and report this. If a member continues with their purchase without the discount, then the member has authorised the transaction with no discount and it will be down to the company's discretion as to whether they provide a refund on the discount amount.