Help with my card

The option to create your card renewal application will become available via your account on the first day of the month your card is due to expire, this can be done via our website or app.

Please note that beginning your renewal application before the expiry date will remove the virtual card from your app. But don't worry, your physical card can still be used and you'll still have access to all highstreet offers until the expiry date of your card. 

You will be able to access online offers again once your new card application has been approved by our team.

You will need to get in touch with us. Please include a photo of your card and we will get back to you.

You can submit a request here.

You can report your card as lost via our website by heading to the 'My Card' section. The option to report your card as lost will show above your virtual card, please select this. Once selected, press 'Submit lost card'.

You can report your card as lost via our app by heading to the small card icon, this can be found at the bottom of the app. The option to report your card as lost will show underneath your virtual card.  

Once your card is reported as lost, your card will be removed from your account and you will need to re-apply.

Want to know more? You can view our terms and conditions here.

Information on your card status is available via the 'My Card' section of your account on our website or by clicking the small card icon on our app.

If it has been 14 days since your card was posted, you will be able to request a card reprint via the 'My Card' section of your account on our website by selecting 'Card not arrived'. Via our app, this can be actioned using the small card icon at the bottom once logged into your account.

You will be able to re-enter your postal address when requesting a card reprint.

If your card is being delivered outside of the UK, please submit a request here.

Once our grace period of 90 days has passed from the date of card postage, you will no longer be able to mark your card for a reprint. You will need to mark this as lost via the 'My Card' section on the website/using the small card icon on the app and create a new card application. Find out how to this here.

Want to know more? You can view our terms and conditions here.

Please allow 24 hours after approval for your virtual card to show via our app.

You might have registered multiple accounts with us. Please try logging into your account with any personal or work email addresses that you may have registered with.

You might have requested a reprint following the non-arrival of your card. Please allow 48 working hours for your reprint to be actioned.

You might have previously marked your card as lost, or begun a renewal application, this will remove your previous card from your account so your virtual card won't be available.

If you already have a physical Blue Light Card that is in date, please do not begin a new card application or create a new account with us without contacting us. You can submit a request here.