Help with my card

At this time, you will not be able to add your Blue Light Card to your phone wallet. However, if you download and log in to the Blue Light Card app, you'll have access to your virtual card to show in-store.

Please note that some companies prefer to see a physical Blue Light Card at their discretion.

Do you have a Blue Light Card but you can't access any offers on your account?

When logged in to your account and trying to access an offer, you might be receiving the below error message:

"This offer is for active card holders only. Please check the status of your account."

Via website	Via app

My card is active:

If this hasn't helped and you still can't access offers, please submit a request here (when asked what account problem you are facing, please select 'Not able to access any offers').

My card is not active:

If you have recently completed your application, you'll need to allow 24 hours after your application has been approved to be able to access offers.

You might have registered multiple accounts with us and your card application was completed under a different account. Please try logging into your account with any other personal or work email addresses that you may have registered with. If you need to reset your password, follow the advice in this article.

If you've requested to change your name on your card and we've let you know that it's been actioned, your virtual card will be temporarily unavailable. It should be back again within 2 working days.

If you've marked your card as not arrived or lost, you'll need to complete the outstanding actions in the My Card section of your account to complete the new application.

Please do not begin a new card application otherwise you'll be asked to make a payment again. Please allow 2 working days for your card to update and if it doesn't, you can submit a request here

You can continue to use your virtual card in the Blue Light Card app, or purchase a replacement card (this will restart your 2 year membership).

If you would like to continue to use your virtual card (on our app):

If you wish to continue using your virtual card then you don't need to take any action, however please note that some of our partners do prefer to see the physical card in-store to apply your discount. If you change your mind, please follow the instructions below.

If you would like to purchase a new card;

You can report your card as lost via our website by heading to the 'My Card' section and select 'I have lost my card' (pictured below). Once selected, press 'Submit lost card'. You'll then be able to start your new application by entering your delivery address, providing work ID if necessary and making your payment.

You can report your card as lost via our app under card icon at the bottom of the screen. You'll find the 'Report lost card' option there and you'll then be able to start your new application by entering your delivery address, providing work ID if necessary and making your payment.

Once your card is reported as lost, you will lose access to your virtual card and all of our online offers as this will deactivate your previous card.

Only have the option to mark your card as 'not arrived'?

If you've lost your card within our 90 day delivery grace period, you'll be able to request a copy of the card by selecting 'card not arrived' when you've logged in to your account via the Blue Light Card website or app.

Found your lost card?

Great news! Submit a request here and attach a photo of your physical card for our team to reactivate.

Want to know more? You can view our terms and conditions here.

We're sorry to hear that you would like to cancel your application.

If you are looking to cancel your application because your ID has been declined, this doesn't always mean that you aren't eligible for a card. We will have reached out via email to let you know why your ID has been declined and let you know if you are not eligible. For more information on why your ID may have been declined and your next steps, please see this article.

If you would like to cancel your application and have paid the £4.99, our team will need to action a refund for you. Please submit a request here.

You will need to get in touch with us to reactivate your card. Please submit a request here and attach a photo of your card to the request.

Information on your card status is available via the 'My Card' section of your account on our website or by clicking the small card icon on our app.

If it has been 14 days since your card was posted, you will be able to request a card reprint via the 'My Card' section of your account on our website by selecting 'Card not arrived'. Via our app, this can be actioned using the small card icon at the bottom once logged into your account. (Please note that the option won't be available until 14 days has passed since the postage date)

You'll need to re-enter your delivery address as we do not store this once your card has been posted.

If your card is being delivered outside of the UK, please submit a request here.

Website	App

Only the option to mark your card as lost available?

Once our grace period of 90 days has passed from the date of card postage, you will no longer be able to mark your card for a reprint. You will need to mark this as lost via the 'My Card' section on the website/using the small card icon on the app and create a new card application. Find out how to this here.

Want to know more? You can view our terms and conditions here.