Update my details

  • How do I update the name on my account?

    To change the name on your account, you will need to get in touch with us by submitting a form.

    To update your physical Blue Light Card, you'll need to provide a photo of your current card cut in half and your delivery address for us to send your updated card to.

    You can submit a request here.

     

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  • How do I change the email address, registered to my account?

    Via our website:

    You can update the email address on your account via our website by heading to the 'My Account' section. The option to update your email address will be found under 'Email Settings'. Once the email address has been updated, press 'Update primary email'.

    You will be sent a verification email to verify the new email address linked to your account. Please follow the steps shown in the email and you should then be able to login to your account again.

     

     

    Via our app:

    You can update the email address on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your email address will be found under 'Personal information'. Once the email address has been updated press 'Confirm'.

    You will be sent a verification email to verify the new email address linked to your account. Please follow the steps shown in the email and you should then be able to login to your account again.

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  • How do I change the password to my account?

    Via our website:

    If you cannot access your account, you can reset your password here on our website.

    You can update the password on your account via our website by heading to the 'My Account' section. The option to update your password will be found under 'Change Password'. Once the password has been updated, press 'Update password'.

     

     

    Via our app:

    You can update the password on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your password will be found under 'Personal information'. Once the password has been updated press 'Confirm'.

     

     

     

     

     

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  • How do I update my address?

    You do not need to, we do not store member's addresses. All addresses are removed once a card is posted.

    You can input a new delivery address as part of the sign-up process when it's time to renew.

     

     

     

     

     

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  • How do I update the mobile number on my account?

    Via our website:

    You can update the mobile number on your account via our website by heading to the 'My Account' section. The option to update your mobile number will be found under 'Personal Info'. Once the mobile number has been updated, press 'Update details'.

     

     

    Via our app:

    You can update the mobile number on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your mobile number will be found under 'Personal information'. Once the mobile number has been updated press 'Confirm'.

     

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  • How do I update the service on my account?

    To change the service on your account, you will need to get in touch with us. Please include a copy of the relevant work ID and we can review this for you. 

    You can find out what ID you need to provide here.

    You can submit a request here.

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  • How do I delete my account?

    To delete your account you will need to get in touch with us. You can submit a request here.

    If you've purchased your card within the last 28 days, you will also be entitled to a full refund.

    Your personal data will be processed in line with our privacy notice. You also can withdraw your consent at any time.

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  • How do I update the date of birth on my account?

    Via our website:

    You can update the date of birth on your account via our website by heading to the 'My Account' section. The option to update your date of birth will be found under 'Personal Info'. Once the date of birth has been updated, press 'Update details'.

     

     

    Via our app:

    You can update the date of birth on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your date of birth will be found under 'Personal information'. Once the date of birth has been updated press 'Confirm'.

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  • How do I update the gender on my account?

    Via our website:

    You can update the gender on your account via our website by heading to the 'My Account' section. The option to update your gender will be found under 'Personal Info'. Once the gender has been updated, press 'Update details'.

     

     

    Via our app:

    You can update the gender on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your gender will be found under 'Personal information'. Once the gender has been updated press 'Confirm'.

     

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