Update my details

I need to update my name on my account

To change the name on your account, you will need to get in touch with us by submitting a request here.

If you've got an active Blue Light Card, you'll also need to attach a photo of the card cut up with your request so that we can send you a new one with your updated name.
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I need to change my email address on my account

Website

App

Once you've logged in, visit the My Account section and select Email settings. Enter the new email address and select 'Update primary email'.

You'll need to verify the email address to access your account, so please make sure you enter it correctly

Once you've logged in, select the My Card section (the icon of the card along the bottom of the screen) and scroll down to 'Personal information'. Choose 'Change email' to enter your new email address and Confirm.

You'll need to verify the email address to access your account, so please make sure you enter it correctly

If you no longer have access to the email address on your account, or the above process tells you that the email address is already in use, submit a request to change your email address here (under 'What would you like to manage', select 'Change my details')

I need to update my address

If you've got your Blue Light Card and have changed your address, we don't need to update this on our system. We only store your address to fulfill the postage of the card and then it's deleted from our system once the card has left the printing offices.

The first step of your future card applications will require you to enter your delivery address for the card.

If your application is completed (i.e your ID has been approved and your payment has been made), unfortunately we can't change your delivery address at this point. If your card does not/has not arrived after 14 days from postage, you'll be able to select 'Card not arrived' in the My Card section of your account to request another copy to be sent out.

If your application has not yet been completed (i.e your ID has not yet been approved or your payment has not yet been made), the team are able to update the address on your application however we cannot guarantee this. Please submit a request here

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I need to update the mobile number on my account

Via our website:

You can update the mobile number on your account via our website by heading to the 'My Account' section. The option to update your mobile number will be found under 'Personal Info'. Once the mobile number has been updated, press 'Update details'.

Via our app:

You can update the mobile number on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your mobile number will be found under 'Personal information'. Once the mobile number has been updated press 'Confirm'.

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I need to update the job role/employer on my account

To change the service/employer on your account, you will need to get in touch with us by submitting a request here. Please include a copy of the relevant work ID to your request and we can review this for you.

You can find out more information about the ID you'll need to provide below:

Our eligible categories

Our eligible social care categories

Our eligible retired categories

Our eligible volunteer categories

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I want to delete my account

To delete your account you will need to get in touch with us. You can submit a request here.

If you've purchased your card within the last 28 days, you will also be entitled to a full refund.

Your personal data will be processed in line with our privacy notice. You also can withdraw your consent at any time.
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I need to update the gender on my account

Via our website:

You can update the gender on your account via our website by heading to the 'My Account' section. The option to update your gender will be found under 'Personal Info'. Once the gender has been updated, press 'Update details'.

Via our app:

You can update the gender on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your gender will be found under 'Personal information'. Once the gender has been updated press 'Confirm'.

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