Update my details

To change the name on your account, you will need to get in touch with us by submitting a form.

To update your physical Blue Light Card, you'll need to provide a photo of your current card cut in half and your delivery address for us to send your updated card to.

You can submit a request here.

Via our website:

You can update the email address on your account via our website by heading to the 'My Account' section. The option to update your email address will be found under 'Email Settings'. Once the email address has been updated, press 'Update primary email'.

You will be sent a verification email to verify the new email address linked to your account. Please follow the steps shown in the email and you should then be able to login to your account again.

Via our app:

You can update the email address on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your email address will be found under 'Personal information'. Once the email address has been updated press 'Confirm'.

You will be sent a verification email to verify the new email address linked to your account. Please follow the steps shown in the email and you should then be able to login to your account again.

You do not need to, we do not store member's addresses. All addresses are removed once a card is posted.

You can input a new delivery address as part of the sign-up process when it's time to renew.

Via our website:

You can update the mobile number on your account via our website by heading to the 'My Account' section. The option to update your mobile number will be found under 'Personal Info'. Once the mobile number has been updated, press 'Update details'.

Via our app:

You can update the mobile number on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your mobile number will be found under 'Personal information'. Once the mobile number has been updated press 'Confirm'.

To change the service/employer on your account, you will need to get in touch with us. Please include a copy of the relevant work ID and we can review this for you. 

You can find out what ID you need to provide here.

You can submit a request here.

To delete your account you will need to get in touch with us. You can submit a request here.

If you've purchased your card within the last 28 days, you will also be entitled to a full refund.

Your personal data will be processed in line with our privacy notice. You also can withdraw your consent at any time.

Via our website:

You can update the date of birth on your account via our website by heading to the 'My Account' section. The option to update your date of birth will be found under 'Personal Info'. Once the date of birth has been updated, press 'Update details'.

Via our app:

You can update the date of birth on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your date of birth will be found under 'Personal information'. Once the date of birth has been updated press 'Confirm'.

Via our website:

You can update the gender on your account via our website by heading to the 'My Account' section. The option to update your gender will be found under 'Personal Info'. Once the gender has been updated, press 'Update details'.

Via our app:

You can update the gender on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your gender will be found under 'Personal information'. Once the gender has been updated press 'Confirm'.