Update my details

The easiest way to update your name on your account is to do this is during your next card renewal.

Make sure to start your renewal via our website, at the start of that process you’ll be able to review and update your profile details—including your name.

If you'd like to update your name sooner, open a ticket here. 

If you no longer have access to the email address on your account, or the above process tells you that the email address is already in use, submit a request to change your email address here (under 'What would you like to manage', select 'Change my details')

If you've already got your Blue Light Card and have moved house or changed your address, we don't need to update this on our system. We only need your address when you start or renew your membership so that we can post your card to you. After this, your delivery address will be removed from our system.

If you've completed your application (your ID has been approved and your payment has been made), unfortunately we can't change your delivery address at this point.

If your card doesn't arrive after 14 days from postage, you'll be able to select the 'request a new card' option in the Your Card section of your account, during this you will have the option to enter the delivery address of your choice. We will then send you a new card to the correct address. 

If you've started your application but not completed it (your ID has not yet been approved or your payment has not yet been made), you'll be able to move through the card application steps using the 'Back' button to review and amend your address.

Via our website:

You can update the mobile number on your account via our website.

- Log in to your account

- Click the profile icon in the top right corner of your screen

- Click Personal Information

- Update your mobile number

- Click Save

Via our app:

You can update the mobile number on your account via our app.

- Log in to your account

- Click the profile icon in the top right corner of your screen

- Click Personal Information

- Update your mobile number

- Click Save

The easiest way to do this is during your next card renewal. Make sure to start your renewal via our website, at the start of that process you’ll be able to review and update your profile details—including your employment details.

Don't worry, your current membership won't change even if you've changed employer.

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To delete your account you will need to get in touch with us. You can submit a request here.

If you've purchased your card within the last 28 days, you will also be entitled to a full refund.

Your personal data will be processed in line with our privacy notice. You also can withdraw your consent at any time.

Via our website:

You can update the gender on your account via our website by heading to the 'My Account' section. The option to update your gender will be found under 'Personal Info'. Once the gender has been updated, press 'Update details'.

Via our app:

You can update the gender on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your gender will be found under 'Personal information'. Once the gender has been updated press 'Confirm'.