Update on my application

If you've uploaded a photo of your work ID, we aim to have reviewed this within 72 working hours (Monday-Friday), but often sooner.

Once we've reviewed the ID, you'll receive an email to confirm if the work ID has been approved or declined.

If you've not received an email or any update to your application, please check the My Card section of your account for the latest update on your application and any outstanding actions that you need to take.

Once your application has been completed, you will be able to access offers the following day.

This means that your card is moving through the application process and there is currently no action for you to take.

We'll either be checking the ID you have uploaded, or your card will be being printed. Keep an eye out for emails from us with more updates and especially for any outstanding actions you'll need to take!

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A Blue Light Card membership lasts for 2 years from the date your application is completed (your payment has been made and your work ID has been approved).

Once approved, you will be able to access online offers and view your virtual card within 24 hours.

Your physical card will be prepared for printing, and you'll receive an email to confirm when it's been posted to your chosen address.

If you are unable to provide a form of the ID that we need to see, we won't be able to approve your application and therefore you won't be eligible for a Blue Light Card.

Full details of the types of ID we accept can be found under the 'Our sign-up categories' page.

If you have paid but are unable to provide any of the required ID, please get in touch with us here to cancel your application.

If your work email address was not accepted as work ID, you will need to provide a photo of a different form of work ID. Please log in to your account and visit the My Card section to provide this.

If you are unsure what ID you need to provide for your application, please see the full list below:

Our eligible social care categories

Our eligible retired categories

Our eligible volunteer categories

Other sign-up categories

We are unable to manually validate your work email address for you, so you will need to provide a photo of a form of work ID for the team to check.

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If we've let you know that your ID has been declined, it doesn't mean that your application has been cancelled.

Your ID may have been declined because:

• You haven't provided the required ID for your sign-up category
• The details on the ID do not match the details on your account e.g your name
• You already have an account with us
• Your ID did not show all of the required information

We like to give further opportunity for you to provide the right ID for your application, so we'll only automatically refund your payment if we deem you to not be eligible under any of our eligible categories.

If you need further support on what ID you'll need to provide, please visit the relevant section of our Help Centre below:

Our eligible categories

Our eligible social care categories

Our eligible retired categories

Our eligible volunteer categories

We may have also emailed you with some further advice on why your ID was declined.

If you have the correct ID and want us to review it for your application, you can reupload it in the My Card section of your account.

If you have paid for your application and wish to cancel it, please submit a request here.