Update on my application

This means that your card is moving through the application process and there is currently no action for you to take.

We'll either be checking the ID you have uploaded, or your card will be being printed. Keep an eye out for emails from us with more updates and especially for any outstanding actions you'll need to take!

A Blue Light Card membership lasts for 2 years from the date your application is approved.

Once approved, you will be able to access online offers and view your virtual card within 24 hours.

Your physical card will be prepared for printing, and you'll receive an email to confirm when it's been posted to your chosen address.

If you are unable to provide the ID that we need to see, we won't be able to continue with your application.

Full details the types of ID we accept can be found under the 'Our sign-up categories' page.

If you have paid but are unable to provide any of the required ID, please get in touch with us for a refund.

If your work email address was not accepted as work ID, you will need to provide a photo of a different form of work ID. Please log in to your account and visit the My Card section to provide this.

If you are unsure what ID you need to provide for your application, please see the full list select your category under the 'Our sign-up categories' page. 

We are unable to manually validate your work email address for you, so you will need to provide a photo of a form of work ID for the team to check.

Your application may have been declined because:

• You are not eligible
• You are unable to provide the requested ID under your sign-up category
• The details on the ID do not match the details on your account e.g your name
• You already have an account with us
• Your ID did not show all of the required information

You'll be able to find more information in the email we have sent you, with suggestions on what you need to provide.

If you have paid and wish to cancel your application, please submit a request for a refund.