Vault code

Your vault codes are unique, single-use codes so completing a purchase with a vault code will redeem it and you won't be able to use it again, even if the order is cancelled.

If you haven't reached the limit of codes for that particular offer, you can request more on the offer page.

If you have reached the limit, you will be able to request more codes 3 months after the codes were individually requested.

When using your Blue Light Card app, you can view your requested codes by clicking on the 'Vault' icon at the bottom once you are logged in. You can sort these by alphabetical order, or by most recent. 

When using the Blue Light Card website, you can view your requested codes by clicking 'My Account' then 'Vault codes'. 

All your requested vault codes will also be emailed to the email address on your Blue Light Card account.

Here are some common reasons why the offer/vault code might not be working:

The item you are trying to buy/book is excluded - please check the terms and conditions of the offer before contacting us to make sure that the item/booking falls within the criteria for the discount

Your vault code has already been used - vault codes are single-use individual codes, so you might have previously used it. You can request another code via the link on the offer page

You have reached the limit of codes you can request for that offer - you can request another code 3 months after each individual code is requested

You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount

If there are technical issues meaning you cannot access a vault code or link for an offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view. We apologise for any inconvenience in this.

Please note - If you continue with your purchase without the discount applied, you have authorised the transaction with no discount and this will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.

Our vault code offers have a limit for the number of codes you can request in a 3 month period. 

The ability to request codes will refresh individually after the 3 months have passed.

You can view all of the vault codes you have previously requested in your account here.

Vault codes cannot be removed and will remain visible on your account until they expire. All vault code offers have a limit for the number of codes that you can request, and the ability to request more codes will refresh individually after 3 months.

Your previously requested vault codes can be found in the My Account section of your Blue Light Card account once you have logged in. The codes will also be emailed to the email address on your account.

As stated in the Terms and Conditions shown on our website:

10. Should an offer not work and not provide a discount, it is up to the member to contact Blue Light Card to notify and report this. If a member continues with their purchase without the discount, then the member has authorised the transaction with no discount and it will be down to the company's discretion as to whether they provide a refund on the discount amount.