Help with logging in

We take member privacy and data protection very seriously here at Blue Light Card. 

As part of our ongoing commitment to this, we’ve made improvements to our login processes and updated our password policy. 

Don’t worry, this article explains everything you need to know, including:

• Our updated login processes

• Our updated password policy

• If you need to change your password

• How to change your password

• How to contact us if you have any issues

 

What is the updated login process? 

Our tech team has introduced an even more secure login process.

Combined with our new password policy, this improves member security and protects the discounts you love. 

 

When logging in, it says auth.blcshine.io – is this Blue Light Card? 

Yes. That’s us. 

 

Why has Blue Light Card introduced a new password policy?

By protecting your account with a stronger password, it’s less vulnerable to any malicious activity.

If your password does not meet the strong password policy criteria below, you won’t be able to log in until you change it.

 

What is a strong password? 

This is a password that contains all of the following:  

• One uppercase letter 

• One lowercase letter 

• One special character from this approved list: @ $ ~ # % & ! * ? ^ - 

• One number 

• A minimum of 10 characters 

• No more than two repeated characters in a row 

If your password contains all of the above right now, you don’t need to change it. 

 

Before I change my password, is there anything else I need to know? 

When resetting your password, it will log you out of any other devices you might be using. 

Remember to save the new password so you can easily log back in on those devices. 

 

How do I change my password on the website? (You will need to be signed out first)

1. On our homepage, click forgot password. (You need to be logged out).

2. Enter the email address you signed up with and click go. You’ll receive a password reset email.

3. On the same device, open the email from Blue Light Card and click reset password.

4. Type in your new password. Please make sure it meets our strong password policy.

5. Click update.

6. Save it to your password manager.

7. Log back in and carry on saving.

 

How do I change my password on the app? (You will need to be signed out first) 

We recommend you download the latest version of the Blue Light Card app from the App Store for iPhone users, or Google Play if you own an Android phone. 

We also recommend you update your app settings to auto-update. Your phone will then automatically download the latest version of the app as and when we release a new update. 

To reset your password, follow these steps:

1. Log out of the app and click forgot password.

2. Enter the email address you signed up with and click go. You’ll receive an authentication code.

3. On the same device, open the email from Blue Light Card and follow the instructions.

4. Enter the code and your new password. Please make sure it meets our strong password policy.

5. Click update.

6. Save it to your password manager.

7. Log back in and carry on saving. 

 

I haven’t received an email 

This should arrive instantly after you click forgot password, but please allow up to 24 hours if it doesn’t. Please also check your spam/junk folder just in case.

 

Still need help? Use our chat bot to troubleshoot!

Via our website:

If you cannot access your account, you can reset your password here on our website.

You can update the password on your account via our website by heading to the 'My Account' section. The option to update your password will be found under 'Change Password'. Once the password has been updated, press 'Update password'.

 

 

Via our app:

You can update the password on your account via our app by heading to the small card icon, this can be found at the bottom of the app. The option to update your password will be found under 'Personal information'. Once the password has been updated press 'Confirm'.

 

If resetting your password, please make sure that you follow our current strong password policy to include all of the following:

• One uppercase letter 

• One lowercase letter 

• One special character from this approved list: @ $ ~ # % & ! * ? ^ - 

• One number 

• A minimum of 10 characters 

• No more than two repeated characters in a row 

 

Still need help? Use our chat bot to troubleshoot!

 

 

 

If you're having trouble logging in here are some things you can try to solve the issue:

Option 1

Please make sure you have the newest version of our app installed. You can find this information via your app store.

Option 2

You may be inputting the incorrect login credentials that are registered to your account with us. Please try logging into the account with any personal or work email addresses you may have registered with. If you can't remember your password, you can reset it here. 

Options 3

Your email address may not yet be verified, you can verify your email address by following the instructions sent to the email address registered to your account, be sure to check your junk and spam folders.

Still need help? Use our chat bot to troubleshoot!

 

 

 

 

 

 

You may be having trouble logging into our Blue Light Card app if your device or operating system is no longer compatible with our most recent app.

As an alternative, you can add our Blue Light Card website to your mobile home screen by following the instructions below:

 

iPhone:

1. Open the safari browser

2. Tap the icon on the footer of the screen (square with an arrow pointing up)

3. Scroll down and tap 'Add to Home Screen'

4. Tap 'Add' in the top right-hand corner

5. This will add the Blue Light Card icon to your home screen which will allow you to visit us with ease

 

 

Android:

1. Open Google and search for 'Blue Light Card'

2. Select the three lines on the right-hand of the screen

3. Select add page to 'Home screen'

4. Select 'Add'

5. This will add the Blue Light Card icon to your home screen which will allow you to visit us with ease