Renewing my card

Is your membership due to expire soon? You don’t want to miss out on the thousands of offers we have available – here’s how to renew your BLC membership.

 

What's here:

What you’ll need to start your renewal

The important bits

How to complete your renewal

FAQs

 

What you’ll need to start your renewal: 

• A Blue Light Card that is expiring this month OR a Blue Light Card that has already expired
• To be logged in to the account that your expired Blue Light Card is linked to
• A method of payment (£4.99)
• A form of ID that confirms your current job status in an eligible role 
• 10 minutes of time

For more information on our eligibility criteria and forms of ID, please have a read of this section of our Help Centre.

 

The important bits:

When you start your renewal process you will lose access to our offers, events and ballots whilst we process your new application, please make sure you consider this when deciding when to start your renewal. 

During the renewal process, you’ll need to enter your delivery address. If you need to update your employment details or your name, this will be the first step of the renewal.

Once the ID you have submitted has been approved, you will have access to our offers again from the next morning and you should receive your physical card within 14 days once it has been printed and posted out to you. 

If you would like see how to complete your renewal, please see the steps below or click here to see our FAQs.

 

How to complete your renewal:

1. Look out for the yellow banner in the Your Card section. Click 'Renew Membership'.

2. Progress through the application stages

Stage 1: review your personal details and provide your delivery address

Stage 2: review your employment details and provide your work ID/work email address

Have you retired since your last application? Here's where you can change the employment status from 'Employed' to 'Retired'

Stage 3: make your payment

Banner isn't there?

• Your card might not be ready to renew. Check the expiry date of the card, or wait for an email from us to let you know that your card is ready to be renewed.
• You might not be logged in to the right account - check which email address you received a renewal notification to, and log in to your account with that email address.

Need to move back a stage?

Look for the 'Back' and 'Next' buttons to move forward and backwards through the stages

 

3. Wait for us to verify your ID

You'll get an email from us to confirm if your ID has been approved or declined

 

ID declined?

You'll be able to upload more ID in the Your Card section (unless we've let you know that you're not eligible)

 

FAQs:

When should I start my renewal?

You will be able to start your renewal 30 days before your card expires – please bear in mind that when you start the renewal process you will lose access to offers, events and ballots until we approve your application. 

We aim to review your application within 3 working days – keep an eye out for emails from us that will let you know if we have approved your application or whether we require a bit more information from you.

 

How do I update my details on my account? 

During the renewal process, you’ll need to enter your delivery address. If you need to update your employment details or your name, this will be the first step of the renewal.

Have a look at step 2 in the step-by-step instructions above to see how to do this.

 

I’ve retired since I last applied, what do I do? 

Please visit this area of our Help Centre to find out whether you are eligible as a retired member. If you are, you will be able to amend this information when you start the renewal process. 

If you’ve retired, it’s really important that you change your employment details on your account during your renewal so that the information on your account matches the ID document you upload. 

 

How long does it take to start my renewal?

As long as you have all the relevant documents and information, the process of submitting your renewal should take about 10 minutes. 

 

How long do I have to wait for my new card?

Once you’ve submitted your renewal by confirming your details, uploading a form of ID for us to check and making your payment of £4.99, we aim to review it within 3 days. 

Once this has been approved, you will have access to your virtual Blue Light Card in the app and access to all our offers from the morning after. You should then receive your physical card in the post within 14 days from when it’s been printed and posted, which you’ll be notified about.

 

Don’t miss out on another two years of incredible offers, experiences and events – remember to renew! 

 

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Please visit our eligible retired categories section to find out whether you are eligible as a retired member. If you are, you will be able to amend this information when you start the renewal process. 

If you’ve retired, it’s really important that you change your employment details on your account during your renewal so that the information on your account matches the ID document you upload.

 

Visit our How To: Renew my Blue Light Card article for more information on how to begin your renewal and change your employment details.

 

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The option to create your card renewal application will become available via your account on the first day of the month your card is due to expire.

For example, if your card is due to expire on 31/01/2025, you will be able to renew any time from 01/01/2025.

Check the expiry date of your card. If we're not yet in the month that your card expires in, check again once we're in your renewal month.

Once it's available, you can follow the process in this article to start your renewal.

This won't impact your ability to access offers.

 

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The easiest way to do update your details is by starting your card renewal. At the start of the renewal process you’ll be able to review and update your profile details—including your name and employment details.

 

Visit our How To: Renew my Blue Light Card article for more information on how to begin your renewal and change your employment details.

 

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