Renewing my card

The option to create your card renewal application will become available via your account on the first day of the month your card is due to expire.

For example, if your card is due to expire on 31/01/2025, you will be able to renew any time from 01/01/2025.

What if my card has already expired? - you can still renew your card at any time. Just follow the instructions below to begin your new application.

Please note: once you have begun your renewal application, your virtual card will be removed from your account. In the meantime, you can still use your physical Blue Light Card. You will need to complete your card application for your new virtual card to be accessible on your account. The new card will be available within 48 hours of your application being approved.

We'll send you an email to confirm when your card can be renewed. You can action your renewal via the Blue Light Card website or app.

You'll be asked to enter your delivery address for your card, make your £4.99 payment and provide your work ID to be reviewed if necessary.

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If your account is not registered as a retired category, you might still be advised to use your work email when starting your renewal.

You will still have the option to upload a photo of your work ID instead, which you can select to provide the relevant retired ID. We can then update your account to the relevant retired category whilst reviewing it for your renewal.

If you'd rather update your details before continuing with your renewal, please submit a request here.

For more information on our eligible retired categories and the type of ID we need to see, please visit the section: Our eligible retired categories

Website	App

We've found that in most reports of this happening, the simplest reason is because you are logging in to a different account.

Some of our members renew their card on their existing account, but some create a new account and begin a card application on there.

If you've done this:

• Make sure that you are using the new email address and password to log in to your account, otherwise you'll be accessing the account that your card has expired on
• If you use biometric features (Face ID or Touch ID) to log in to your app, it might be logging you in to the old account. You'll have to fully log out of the account by selecting the card icon and scrolling to the bottom to 'Log out' (as pictured). Then you can manually enter your new login details to access the account that your new card is on.

The option to create your card renewal application will become available via your account on the first day of the month your card is due to expire.

For example, if your card is due to expire on 31/01/2025, you will be able to renew any time from 01/01/2025.

Check the expiry date of your card. If we're not yet in the month that your card expires in, check again once we're in your renewal month.

Once it's available, you can follow the process in this article to start your renewal.

This won't impact your ability to access offers.

We know that life can move quickly and you might have forgotten to update your new name or employment details on your account at the time it changed. Maybe you've retired since your last card application?

If it's nearly time to renew your card, your account details will need to be up to date to make your renewal application as frictionless as possible.

You'll need to submit a request here to get your details changed on your account before starting your renewal.