I can't request a code on the BLC website/app

We have some troubleshooting steps for you to try to resolve this issue!

Head to the My Card section of your account once you've logged in. Does it show that your card application has been completed and your card is active?

If yes, read on below. If no, click here or read on to 'My card is not active'

My card is active:

• Log out of your account and go to your internet browser setting to clear/delete your cache.
  • Click here for guidance to do this on Chrome
  • Click here for guidance to do this on iOS devices
  • Click here for guidance to do this on Android devices
• Log back in to your account and check an offer.
• If this hasn't worked, please submit a request with us by clicking here

My card is not active:

• If you have recently completed your application, you'll need to allow up to 24 hours after your application has been approved to be able to access offers and your virtual card.
• You may have registered multiple accounts with us and your card application was completed under a different account. Please try logging into your account with any other personal or work email addresses that you may have registered with. If you can't log in to the account, please submit a request with us by clicking here
• If you've marked your card as not arrived or lost, you'll need to complete the outstanding actions in the My Card section of your account to complete the new application. If you've found your card, we'll need to reactivate it for you. Please submit a request by clicking here and make sure to add a photo of your physical Blue Light Card as we won't be able to reactivate your card without one.
• If you've recently requested to change your name on your card and we've let you know that it's been actioned, your virtual card and access to our offers will be temporarily unavailable. It should be back again within 2 working days.

Some of our offers use 'Vault codes' which are unique, single-use codes. These offer types have a limit for the amount of codes you can request in a 3 month period. This is usually outlined in the Terms and conditions section of the offer page.

The ability to request another code will refresh individually after 3 months.

Vault codes cannot be removed and will remain visible on your account until they expire, even if they've been redeemed.