Offers/discount FAQs

Searching for discounts when shopping online

You can install our Chrome extension to automatically check for discounts on the website you're browsing.

Find out more information on our blog, or head to the Chrome Web Store to install the extension.

Searching for offers near you

You can search for offers near you via the Blue Light Card app on the Search tab and select the 'Offers near you' option

Then you'll be able to search around your location or a specific location, or find where the nearest location of a particular business is from you!

Company not appearing when searching

Here's some troubleshooting steps you can try:

• Check that you are spelling the name of the company correctly when searching
• Try searching without 'the', 'a' etc.

If a company does not show when you are searching for it on our website or app, the discount is likely no longer available, which could be for a variety of reasons. The Member Services team will not be able to advise why a discount has been removed, or whether it will return.

You can present your digital card in high street stores to use our offers however, it is to the company's discretion if they wish to see a physical Blue Light Card instead.

Here at Blue Light Card, we check and verify work ID to ensure eligibility for the service and no further ID should be needed to support the use of your card and account. 

However, please be advised that it is to the company's discretion if they wish to see further proof of ID when honouring our discount in high street stores.

The offer description will state the type of offer, e.g. high street offer or online offer. Refer to the individual offer page and it's terms and conditions for more information on how the offer needs to be redeemed.

For example:

Whereas an online offer will show:

Your vault codes are unique, single-use codes so completing a purchase with a vault code will redeem it and you won't be able to use it again, even if the order is cancelled.

If you haven't reached the limit of codes for that particular offer, you can request more on the offer page.

If you have reached the limit, you will be able to request more codes 3 months after the codes were individually requested.

Here are some common reasons why your card might not be accepted:

You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount

We do not have an active offer with that company - make sure to check for an active offer by logging in to your account and searching for the company before trying to apply a discount

If there was a technical issue with your Blue Light Card/account meaning you could not redeem the offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view whilst it is looked into. We apologise for the inconvenience this may cause.

Please note - If you continue with your purchase without the discount applied, you have authorised the transaction. It will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.

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You can present your Blue Light Card when completing payment in a high street store or restaurant. We must have an active offer with that particular company for a discount to be applied, so make sure to check the Blue Light Card website and app for information about the offer and how to correctly redeem it.

Please note, that obtaining our discounts may vary by company and it is to the company's discretion how they honour this discount. Please check the full Terms and Conditions of offer redemption before trying to use the discount.

When using your Blue Light Card app, you can view your requested codes by clicking on the 'Vault' icon at the bottom once you are logged in. You can sort these by alphabetical order, or by most recent. 

When using the Blue Light Card website, you can view your requested codes by clicking 'My Account' then 'Vault codes'. 

All your requested vault codes will also be emailed to the email address on your Blue Light Card account.

Here are some common reasons why the offer/vault code might not be working:

The item you are trying to buy/book is excluded - please check the terms and conditions of the offer before contacting us to make sure that the item/booking falls within the criteria for the discount

Your vault code has already been used - vault codes are single-use individual codes, so you might have previously used it. You can request another code via the link on the offer page

You have reached the limit of codes you can request for that offer - you can request another code 3 months after each individual code is requested

You are not redeeming the offer in the correct way - the offer description on the offer page will give you more information about what you need to do to redeem the discount

If there are technical issues meaning you cannot access a vault code or link for an offer, please let us know by submitting a request and we will work to get this fixed as soon as possible. Sometimes this requires us to contact the company themselves, so the offer might be removed from view. We apologise for any inconvenience in this.

Please note - If you continue with your purchase without the discount applied, you have authorised the transaction with no discount and this will then be at the company’s discretion to provide any resolution. To discuss this further, you will need to contact that company directly.

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Our vault code offers have a limit for the number of codes you can request in a 3 month period. 

The ability to request codes will refresh individually after the 3 months have passed.

You can view all of the vault codes you have previously requested in your account here.