Having trouble with a discount code? Let’s figure it out together 🔍
Here are some common reasons why a vault code might not work:
-
The item or booking is excluded
Not everything is included in every offer. Double-check the terms and conditions on the offer page to make sure your item or booking qualifies. -
The code has already been used
Discount codes are single-use only. If you've used the code before, you’ll need to request a new one through the offer page. -
You've hit the code request limit
There’s a limit on how many codes you can request within a 3-month period. Your allowance will refresh 3 months after your first code was requested for that partner -
The offer isn’t being redeemed the right way
Every offer is different. The offer description will guide you through the correct steps to apply the discount.
Still stuck? We're here to help 🛠️
If you’re experiencing technical issues like not being able to see or access a code or link—please submit a request, and we’ll look into it. Sometimes we may need to get in touch with the company directly, and the offer might be temporarily removed while we fix things. Thanks for bearing with us.
🔔 Important note
If you go ahead with a purchase before applying the discount, you’re authorising the payment without it. In this case, the company’s own policies will apply, and you’ll need to contact them directly if you’d like to discuss options.