What payment methods do you accept?
Shopping Card payments can be made using a debit or credit card. Apple Pay and Google Pay are also supported where available.
Please note we do not accept American Express, prepaid cards, business/company cards, or cards issued outside the UK.
Having Payment Issues?
My payment is showing as pending - what does this mean?
Your transaction is still being processed. The funds haven't been taken yet, but they've been reserved from your available balance. If it doesn't clear within a few days, see our Refunds & Disputes article.
My card payment was declined - what should I do?
Check with your bank to see if you have a pending transaction that isn't immediately obvious. If not, try using a different payment method. For help with a charge you don't recognise, see our Refunds & Disputes article.
I've paid but can't see a transaction on my account - what should I do?
Get in touch, and our support team will look into it for you.
I closed the browser during payment - will I still be charged?
If you don't see a pending charge on your bank, get in touch with the last 4 digits of your bank card, and our support team can look into the charge for you.
Can I split a Shopping Card purchase across multiple payment methods?
No - Shopping Card purchases must be made with a single payment method.
Why can I only select fixed amounts for my Shopping Card?
Fixed values are set by each retailer. If you can't enter your own amount, you'll need to choose from the options available.
If you need any further help, get in touch, and our support team will be happy to help!