We know it's frustrating when your ID is declined, especially when you've already taken the time to apply. The good news is that most issues are straightforward to fix.
Why has my ID been declined?
Check whether any of these apply to your document:
- The name on your ID doesn't match the name on your Blue Light Card account
- Your payslip is more than 3 months old
- The image you uploaded is too blurry or unclear to read
- Your document doesn't clearly show the information we need, such as your employer name, job title or dates of employment
What to do next
Head over to the Check you eligibility section for guidance on which documents are accepted for your role and sector.
Before you upload again, check out our resubmission article for top tips.
If you don't have any of the accepted documents, get in touch, and our support team can advise on next steps.