If your ID has been declined, don't worry, you can upload a new document through the app or website. Follow the steps below to give your application the best chance of being approved.
How to upload again
Open the app or website - head to the Your Card section to resubmit your ID or payslip for our team to review.
Choose your document - make sure it's one of our accepted documents for your role and sector. Re-Check our Eligibility section if you're not sure.
Take a clear photo - see our top tips before you upload.
Submit your document - once you're happy with the image, go ahead and upload it.
We'll aim to review your document within 48 hours and email you once a decision has been made.
If you don't have any of the accepted documents, get in touch. Our support team can advise you on next steps.
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NOTE: You must cover or edit out any personal information that isn't relevant to your application. |
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