If you’re seeing an ‘expired’ error on the partner’s website, there are a few things worth checking before you get in touch.
If you aren’t getting a discount code in your device's clipboard or in the Wallet, you may be looking at a different type of offer. Our Types of offers article shows what each one looks like.
- Check the offer terms and conditions - They show what’s covered, so you can check whether your item or booking qualifies.
- Check you're redeeming the offer correctly - The offer description will guide you through the steps to apply the discount.
- Check whether the code has expired in your Wallet - In the discount code section of your Wallet on the Blue Light Card website or app, you’ll see the individual expiry date for each code.
- Request a new code - On the offer page, request a new discount code to see if you get the same error.
If you've tried all of the above and the code still isn't working, get in touch and let us know which offer you're having trouble with - we'll look into it for you.
🔔 Before you complete your purchase:
If a discount hasn’t been applied at checkout, it’s worth pausing before you pay. Once a purchase has been completed without the discount, you’ll need to contact the partner directly to discuss your options, as their own policies will apply.