Some offers can only be redeemed by using the specific link provided through the Blue Light Card website or app. This will take you to the partner’s website, where discounted pricing is applied automatically.
Not sure if you're looking at a dedicated link offer? Check our types of offer article to see what this looks like.
If you've tried to use an offer via a dedicated link and it hasn't worked, try these steps before getting in touch.
- Clear your cache and cookies - old data on your device can sometimes cause issues. Clearing your cache and cookies will ensure that previous data isn’t causing the issue!
- Go back through - go back to the offer page on the Blue Light Card app or website and click through from there.
- Check the offer terms and conditions - if you're using a limited-time offer or a hotel offer, make sure your booking matches the booking window and all terms and conditions displayed on the app or website.
If you've tried the above and are still having trouble, get in touch and let us know the name of the offer you're trying to use - our team will look into it for you.
🔔 Before you complete your purchase:
If a discount hasn’t been applied at checkout, it’s worth pausing before you pay. Once a purchase has been completed without the discount, you’ll need to contact the partner directly to discuss your options, as their own policies will apply.